Rajat Dhawan

I’m an innovative and established Chief Product and Technology Officer with solid management consulting background and line management experience. With a reputation for owning strategic digital transformation programmes, I deliver innovative operating models and pragmatic roadmaps that have a proven record of boosting revenues and reducing costs. I have a PhD in Information Systems and I'm a visiting lecturer in Artificial Intelligence at the London School of Economics.

At Soho House, I’m setting the direction of Digital for the Group, and leading an accelerated global digital transformation program, which contributed significantly to our recent IPO (NYSE : MCG). The transformation has enjoyed significant success over the last 3 yrs, both in supporting existing business and in generating new, independent revenue streams. This work has resulted in creating a propriety, subscription platform which has enabled the growth of Soho House and its associated businesses. This platform forms the foundation of Membership Collective Group’s digital subscription business. I have P&L responsibility and oversee Product, Engineering, Data, CRM and the CIO function globally.

Prior to this, I was global CTO for Contiki Holidays and had senior exec roles in the wider Travel Corporation, where I was instrumental in driving organisational change by executing a number of digitally-enabled transformation projects resulting in the establishment of new B2C and B2B platforms.

My previous role was with Accenture where I progressed from Analyst to Director level within a short span of time. I was a client-facing consultant who engaged at the C-level. I sold and subsequently delivered a number of multi-million-dollar digital transformation programmes in the Retail, Travel and Telecom industries for a number of local and global corporates.

I am a strategic thinker who has focused on ideating the integration of digital technologies and business strategy to enhance customer experiences, bringing about a cultural shift towards the adaptation of digital technologies and increase revenues.

Specialities:

• PE-backed, high growth initiatives
• Digital platforms, subscription/membership businesses
• Strategic Roadmaps, Digital Transformation Programmes
• AI, ML and Personalisation
• Target Operating Models & Restructures
• Building New Technology Capabilities
• B2B and B2C platforms
• Technology advisory, due diligence, acquisition strategy

Education

• Doctor of Philosophy (Ph.D.) University of Sydney (2004 — 2007)
• Master of Information Technology University of Sydney (2003 — 2004)
• Advanced Computing Indian Institute of Technology, Delhi (2002 — 2002)
• Bachelor’s Degree VTU (1998 — 2002)