Who should attend
Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion.
About the course
In this course, you will learn the main principles of supervisory skills. The course focuses on established management theories and frameworks that will help you improve leading a team. The course contains various case studies and examples on improving interpersonal skills, providing support to the team and using the correct style of leadership based on an individual’s capability and maturity.
By the end of the program, participants will be able to:
- Define supervisory roles and related competencies.
- Apply goal setting and planning in order to obtain commitment of others.
- Organize their time and use delegation as a tool to empower their staff.
- Energize and inspire their team for better performance.
- Demonstrate coaching techniques to manage performance of others.
- Identify team members’ training needs in order to develop them.
Module 1: The Role of the Supervisor
- A New Look at Supervisory Tasks
- How Organizations and Roles Have Changed
- New Supervisory Roles
- Tasks and Responsibilities
- Characteristics of an Effective Supervisor
- Competencies of the 21st Century Supervisor
Module 2: Goal Setting for Peak Performance
- Personal Goal Setting
- The Goal Planning Process
- Setting Goals for Others
- Strategies for Effective Goal Setting
- Obtaining Goal Commitment
- Management By Objectives (MBO)
Module 3: Organizing and Delegating Effectively
- Organizing Time
- Setting Priorities
- Organizing Work of Others
- Components of Organizing
- Art of Effective Delegation
- Four “Rights” of Delegation
- Empowering People through Delegation
- Degrees of Delegation
Module 4: Leading for Results
- Are You a Leader: Self-Assessment
- Modifying your Leadership Style
- Applying Team Leadership Model
- Energizing your Team
- Inspiring Others to Better Performance
Coaching for Success
- The Supervisor as a Coach
- Coaching to Improve Performance
- Habits of Successful Coaches
- Counseling to Resolve Personal Problems
- Managing Performance of Others
Module 5: Developing and Stretching Your People
- Training versus Development
- Distinguishing between Training and Non Training Needs
- Recognizing Training Needs
- Translating Needs into Objectives
- Techniques in Developing Others
A variety of methodologies will be used during the course that includes:
- (30%) Based on Case Studies
- (30%) Techniques
- (30%) Role Play
- (10%) Concepts
- Pre-test and Post-test
- Variety of Learning Methods
- Case Studies and Self Questionaires
- Group Work
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.