American Management Association

Management Skills for New Supervisors

Available dates

Dec 2—3, 2019
2 days
Boston, Massachusetts, United States
USD 2345
USD 1172 per day
Dec 2—3, 2019
2 days
Houston, Texas, United States
USD 2345
USD 1172 per day
Dec 5—6, 2019
2 days
Chicago, Illinois, United States
USD 2345
USD 1172 per day
+35 more options

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About the course

Develop the crucial management tools to help fully lead and motivate your team to higher productivity.

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss and senior management who have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

How You Will Benefit

  • Understand the management skills needed to succeed in a rapidly changing environment
  • Learn to plan, organize, communicate and monitor
  • Apply the most appropriate supervisory style to each individual and situation
  • Understand your legal responsibilities
  • Learn management skills to help you give constructive criticism
  • Maximize productivity by leveraging diversity and individual differences
  • Learn techniques to help you cope with difficult employees
  • Use delegation for effective employee development, time management and motivation
  • Increase job satisfaction and work output through coaching

What You Will Cover

Embracing Your New Role and Expectations

  • What your boss, employees, peers and senior management expect from you in your supervisory role
  • Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

  • Diversity issues and how they affect you, your work unit and your company
  • Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

  • Advantages and disadvantages of one-way and two-way communication and when to use each
  • Capitalize on the benefits of email
  • Demonstrate paraphrasing to check for content understanding
  • Experience the impact of nonverbal communication
  • How to ask questions that get the answers you really need

Coaching for High Quality Performance

  • How to give and receive criticism constructively
  • Learn to minimize defensiveness in yourself and others
  • Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

  • Establish the essentials of a motivating environment
  • Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

  • Use delegation as a motivational tool
  • Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

  • Understand your company’s appraisal system
  • Record keeping and compliance issues
  • Write a performance appraisal document
  • Conduct an effective performance appraisal meeting

Managing Time Effectively

  • Key principles of effective time management
  • Share time management best practices
  • Five stages of managing meetings

Planning for Continuing Growth

  • Select and prioritize your own next steps
  • Develop an action plan for continuing professional development

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Outline

Learning Objectives

  • Understand Your Role As Supervisor
  • Understand Diversity and Individual Differences
  • Recognize Legal Responsibilities as a Supervisor
  • Create a Motivational Environment
  • Increase Performance Through Coaching
  • Use the Delegation Tool as a Tool to Motivate and Develop People
  • Create a Plan for Your Own Continuing Growth and Development

Different Supervisory Styles

  • Understand the Three Supervisory Styles
  • Demonstrate When and How to use Each Supervisory Style

Managing Up

  • Understand and Adapt to Your Manager’s Style
  • Anticipate Your Manager’s Needs
  • Develop the Best Possible Relationship with Your Manager

Managing a Diverse Workforce

  • Determine How Various Kinds of Diversity Affect You, Your Work Unit, and Your Company
  • Understand How to Apply Inclusivity to Your Team

Legal and Ethical Responsibilities

  • Understand the Americans with Disabilities Act (ADA), Hostile Environments, and Other Key Laws and Legal Terms
  • Discuss Your Obligations Regarding These Laws
  • Understand the Ethical Responsibilities of a Supervisor
  • Make Ethical Decisions

Creating a Motivational Environment

  • Explain the Components of a Motivating Environment
  • Discuss How Behavior Is a Function of Its Consequences
  • Demonstrate Rules for Enforcing Productive Behavior
  • Explain How to Avoid Common Reinforcement Mistakes
  • Develop a Strategy for Solving a Current Employee Motivational Problem

Communication Skills

  • Demonstrate Active Listening to Show Understanding and Check Content
  • Ask Questions That Uncover Valuable Information and Strengthen the Relationship

Coaching for Performance

  • Demonstrate Giving and Receiving Feedback Constructively
  • Specify Your Own Strengths and Development Needs as a Coach
  • Ask Questions That Increase Employees’ Self-Awareness and Accountability
  • Demonstrate the AMA GUIDE Coaching Model

Managing Performance Appraisals

  • Understand How to Keep Effective Records
  • Understand the Importance of Quarterly Performance Alignment Discussions
  • Conduct a Performance Appraisal Meeting
  • Cope with Various Employee Reactions

Delegation

  • Identify What to Delegate
  • Identify Whom to Delegate To
  • Identify How to Delegate

Planning for Growth

  • Identify Areas in Which You Want to Develop
  • Make Your Own Developmental Plan

Who should attend

New supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.

Course reviews

Downloadable files