ICTD International Centre for Training and Development

Key Managerial Skills for New Managers

Available dates

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.

About the course

This program provides an understanding of the issues which allow for effective management and supervision, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping new managers/supervisors know how to use productive leadership and management techniques.

Course Objectives

By the end of the program, participants will be able to:

  • Discover their role as new managers or supervisors.
  • Apply different leadership styles to successfully lead and motivate their employees.
  • Empower employees through delegation.
  • Build and manage winning teams.
  • Know the Dos and Don’ts of managing meetings.
  • Manage self, time, and stress in a restless work environment.
  • Apply new tools and techniques to improve decision-making and problem-solving.

Course Outline

Responsibilities as New Managers

  • Roles and Responsibilities
  • The Four Functions and Ten Roles of Management
  • Current Trends and Issues

Teams and Leadership

  • Teams Dynamics and Team Building
  • Situational Leadership and Its Application to Team Leadership
  • Current Trends and Issues

Mastering the Art of Motivation

  • Current Trends and Issues
  • McGregor, Maslow, and Herzberg Theories
  • Implications for Managers


  • Empowering and Motivating Employees through Delegation
  • Learn the Steps to Effective Delegation
  • The Dos and Don’ts of Delegation

Managing Meetings

  • The Dos and Don’ts of Managing Meetings
  • Agendas and Minutes of Meetings
  • Deal with Time Wasters in Meetings

Stress and Time Management

  • Stress and Time Management Techniques
  • Identify and Manage Your Time Wasters
  • Use the Priority Matrix and To Do Lists
  • Causes and Symptoms of Stress
  • Techniques and Approaches to Managing Stress

Decision-Making and Problem-Solving

  • Tools and Techniques
  • The Traditional Approach to Problem-Solving
  • The Ishikawa Fishbone Technique
  • The Dos and Don’ts of Brainstorming Techniques

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

New managers or supervisors, prospective managers or supervisors, and managers or supervisors with some experience but with no formal training

Course reviews

Downloadable files