Engaging and Managing Stakeholders

Creating Inseparable Partnerships

A key success factor in any business enterprise is managing stakeholders’ needs and expectations. In this workshop, you will learn how to identify the right stakeholders, obtain their buy-in, align their requirements to organizational objectives, and manage their expectations. You will also learn to determine when and where to engage them, the optimum level of effort to allocate to each stakeholder, and other critical skills for continuous stakeholder engagement.

This program is aligned to the Project Management Institute’s (PMI®) standards.

Online program format

Each day of the program includes two facilitator-led online sessions in real time. Sessions are highly interactive, enabling you to network with peers, brainstorm ideas, engage in skill-building activities, and receive constructive feedback. You will also have access to self-directed resources (readings, videos, self-assessments etc.) that you can review at any time.

Benefits for you

• Communicate with stakeholders to uncover their needs, expectations, motivation and roles
• Identify stakeholder barriers before they occur
• Define a stakeholder engagement strategy, and execute a stakeholder engagement plan
• Generate cooperation, collaboration and consensus with stakeholders
• Use a structured process to balance stakeholder’s conflicting needs
• Apply proven techniques to continuously engage and influence key stakeholders

Program content

• Stakeholder management framework: stakeholder characteristics, key understandings to share, identifying the right stakeholders
• Planning stakeholder management: creating the stakeholder engagement strategy, assessing and categorizing stakeholders, discovering their motivations, defining their roles and responsibilities, creating the stakeholder management plan
• Managing and controlling stakeholder engagement: when and how to maintain stakeholder engagement throughout the project or business endeavour, executing and refining the stakeholder management plan, developing a stakeholder dual action plan, dealing with conflicts and difficult stakeholders

Special features

This hands-on workshop includes simulated exercises to help you develop stakeholder management tools and techniques you can immediately apply back at work.

As part of the workshop, you will receive 13 PMI® Professional Development Units (PDUs).