Managing Stakeholder Expectations & Relationships

Numerous and varied team types require a stakeholder-based approach to projects. Understanding the unique needs and expectations of project stakeholders is a critical element in managing successful projects. You will examine how to effectively build and manage stakeholder relationships through planning and monitoring engagement. You will practice using tools designed to discover and manage stakeholder and team expectations. You will leave class with a Stakeholder Engagement Planner to record specific plans to apply to your projects.

Learning Objectives

• Describe the importance of stakeholder management in federal projects
• Identify project stakeholders
• Develop a stakeholder management plan
• Manage and control stakeholder engagement
• Create an on-the-job action plan

Course Topics

Managing Stakeholder Expectations and Relationships Overview

• Definitions
• Project Stakeholders
• Impact of Forgotten Stakeholders
• The Stakeholder-Centric Approach
• The Project Management Cycle
• Stakeholder Management
• Stakeholder Management and the Project Management Cycle
• Stakeholder Engagement Considerations
• Exercise: Stakeholder Engagement Planner

Identify Stakeholders

• Identify Stakeholders Overview
• Identify Stakeholders: Inputs
• Identify Stakeholders: Tools and Techniques
• Output: Stakeholder Register

Plan Stakeholder Engagement

• Plan Stakeholder Engagement Overview
• Plan Stakeholder Engagement Inputs
• Plan Stakeholder Engagement Tools and Techniques
• Output: Stakeholder Engagement Plan

Manage and Monitor Stakeholder Engagement

• Manage and Monitor Stakeholder Engagement Overview
• Manage and Monitor Stakeholder Engagement: Inputs
• Manage and Monitor Stakeholder Engagement: Tools & Techniques
• Outputs