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ICTD International Centre for Training and Development

Effective Coaching: A Leadership Skill

Available dates

Dec 8—12, 2019
5 days
Abu Dhabi, United Arab Emirates
USD 3300
USD 660 per day

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About the course

Nowadays, you simply can't afford to rely on mere supervisory skills to be an effective leader. To achieve phenomenal leadership results, you MUST become an effective COACH and MENTOR. This intensive workshop shows you how!

Course Objectives

  • What leaders do…why leaders need to be coaches
  • Obstacles to coaching: the three-part coaching process
  • Creating a climate of trust and confidence
  • How to sustain trust when you confront poor performance
  • How to be confident in the face of a difficult challenge
  • Guiding a dialogue on performance
  • The delegation process…difficulties of delegation…signs of poor delegation
  • Why leader-coaches must be teachers and trainers: six learning styles
  • Guiding the development of a performance improvement plan

Course Outline

Module 1: Essential Skills for Effective Leaders

  • Critical qualities all successful leaders must possess
  • Your unique leadership style: Recognizing your strengths and limitations
  • Understanding the crucial differences between managing and leading
  • The secret to making your employees feel valued by you and the organization

Module 2: Coaching Employees to Peak Performance

  • Keys to effective coaching
  • How-to’s for establishing a more positive, energized work environment
  • Different coaching approaches for different employees
  • Better-than-money motivation techniques every leader should know
  • Using the “Plan of Action” chart to keep individuals focused on the task at hand

Module 3: How to Coach Underachievers to Success

  • Recognizing the reasons for employee mistakes and frustration
  • How-to’s for handling the most common employee problems
  • Steps for discussing performance issues effectively in a face-to-face meeting
  • Understanding your role when an employee brings personal problems to work
  • Holding employees accountable — the bottom line in dealing with underachievers

Module 4: Mentoring Team Members to Take Their Skills to the Next Level

  • Why the best leaders are also strong mentors
  • Essential how-to’s for successful mentoring
  • Common mentoring mistakes and how to avoid them
  • Empowering employees to tap their personal strengths to exceed your expectations
  • How to plan for each employee’s continuous development

Communication Techniques Every Leader Must Master

  • How to give clear, precise instructions that can’t be misunderstood
  • Steps to providing feedback that results in positive change rather than anger and defensiveness
  • Improving your listening skills — and doubling your effectiveness
  • What-to-say-when tips for lessening — or even preventing — verbal attacks
  • Strategies for keeping the lines of communication open

Module 5: Using Coaching and Mentoring to Create a Stronger, More Effective Team

  • Techniques for building trust and mutual respect
  • Power tips for boosting cooperation and teamwork
  • How to keep your team up and energized under pressure, crisis and change
  • 4 ways to overcome the “inherited employee” syndrome
  • Spotting employee burnout before it’s too late — and how to help

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

  • Senior Managers, and Team leaders seeking to enhance their performance
  • Managers desiring to sharpen their skills
  • Technical staff seeking a greater understanding of management

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