American Management Association

Leadership Skills for Supervisors

Available dates

Dec 16—18, 2019
3 days
Arlington, Washington, United States
USD 2445
USD 815 per day
Feb 19—21, 2020
3 days
New York, New York, United States
USD 2445
USD 815 per day
Mar 23—25, 2020
3 days
Atlanta, Georgia, United States
USD 2445
USD 815 per day
+2 more options


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About the course

Get the skills that propel you to the next level of success.

You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. This seminar will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an effective leader.

How You Will Benefit

  • Develop interpersonal skills that help you communicate, listen and handle conflicts in your supervisory role
  • Become more effective at influencing others
  • Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
  • Learn how to work with groups and teams to solve problems and accomplish projects
  • Hold performance discussions that result in changed behavior and enhanced productivity
  • Analyze your own style of behavior and recognize your strengths/weaknesses

What You Will Cover

  • How to empower yourself and your staff
  • What leadership is from the supervisor’s point of view
  • How to build credibility and trust
  • Analyzing effective listening processes and skills
  • Learning participative leader skills and techniques
  • The three steps of the continuous performance appraisal process
  • Coaching, mentoring and how to give constructive feedback
  • Decision-making tools for effective leadership
  • How to apply problem solving techniques to solve actual problems
  • Teams vs. work groups: learning to lead and build personal effectiveness



  • Identify What Is Different in Supervision/Management Today
  • Identify the Opportunities for Supervisors/Managers Today
  • Describe Your Personal Objectives for This Course
  • Define What Leadership Is from a Supervisor’s Point of View
  • Rank Leadership Characteristics


  • Identify the Difference Between Managers and Leaders
  • Observe Leaders in Action
  • Examine Your Own Leadership Capability
  • Identify How Leaders Build Credibility and Trust
  • Identify the Leadership Skills That Will Be Needed in the Next Five Years
  • Explore the Forces Encouraging Leadership and the Constraints Working Against Leadership for Supervisors
  • Develop Your Own Leadership Skills Development Plan

Interpersonal Skills

  • Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
  • Analyze Effective Listening Processes and Skills
  • Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
  • Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Their Effect on Others
  • Create a Communication Case from Your Work Experience
  • Resolve a Communication Case Created from Other Group Members’ Work Experiences

Coaching and Mentoring

  • Complete the Insight Inventory: Understanding Yourself and Others®
  • List the Elements of Effective Feedback
  • Write Statements About Actual Employee or Team Member Situations You Are Experiencing on the Job
  • Describe the Coaching Discussion and Its Format
  • Practice Coaching and Mentoring in Role Plays with Your Actual Employee or Team Member Situations

Decision-Making Tools for Leading

  • Discuss Three Methods of Brainstorming and Describe the Advantages of Each
  • Discuss the Effects of Organizations on Creativity
  • List the Steps in Problem Solving
  • Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job

Learning to Lead Groups and Teams

  • Learn the Differences Between Teams Versus Work Groups
  • Get Insight on Your Own Team Building and Personal Effectiveness
  • Practice Group Skills in Exercises That Develop Teamwork
  • Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
  • Discover What Needs to Happen Before Groups Become Teams

Who should attend

Supervisors who attend this seminar will receive the supervisor training necessary to develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.

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