Communication Skills: Senior Level

ICTD International Centre for Training and Development

How long?

  • 12 days
  • in person

What are the topics?

ICTD International Centre for Training and Development

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Who should attend

If you are a senior manager who communicates at all levels, and you want to improve the way you communicate, then this is the course for you. It will help you to increase your self-awareness and improve the impact and effectiveness of your communication in a most dynamic and thought-provoking way

About the course

Really understand how you impact others and learn how to do so in the most effective and positive way. Five days where theory meets practice to challenge and inspire!

The emphasis of this workshop is on you and how you communicate. During the five days, ‘what you do’ will be examined and practiced through a series of experiential learning activities. An open mind and an adventurous spirit are a necessity for everybody wishing to attend this exciting course - over 70% of the time is spent participating in challenging scenarios. You may well find yourself out of your comfort zone but you will leave the workshop with a Personal Action Plan identifying the key changes to make and skills to practice to build your self confidence and improve your communication techniques.

## Course Objectives

By the end of this course you will be able to:

  • Understand how important attitude is for successful communications.
  • Understand the conditioning processes.
  • Know and understand the different mentalities.
  • Know how the different mentalities affect communication.
  • Know your current attitude towards communication.
  • Know how to shift/change your attitude.
  • Know how to deal with negative attitudes.
  • Know the ABC's of communication.
  • Know how to develop rapport.
  • Know the types of questions for effective communication.
  • Understand the principle of the emotion
  • Understand your strengths and weaknesses.
  • Know what you need to do to become more effective with speaking skills.
  • Know how to improve on your listening skills.
  • Understand what generates obstacles to getting people to engage and cooperate with you.
  • Understand how human belief systems cause you and others to adopt certain mindsets and behaviors in particular situations.
  • Learn how to maneuvers your mindset and that of others towards achieving a positive result.
  • Learn how to focus on and understand the messages being transmitted consciously and subconsciously from others so that you can use them to produce a beneficial result.
  • Change the way others feel by using phraseology, the way you sound and your physical presence.
  • Discover methods which will allow you to become flexible so that you can instantly access an array of strategies to deal with whatever the situation demands.

## Course Outline

Defining Effective Communication

  • Myths in Communication

  • Elements of Our Communication with Others

  • Communication Windows

  • Identifying Approaches to Interpersonal Relationships

  • Characteristics of Effective Communicators

  • Communicating within Teams

  • Organizational Communication

The Art of Listening

  • The Personal Listening Profile

  • Identifying Listening Approaches

  • Active Listening Techniques

  • Effective Listening and Paraphrasing

  • The Use of Clarification Techniques

Understanding Others Filter Systems

  • Internal Representational Systems

  • Eliciting Meta Programs

  • Building Rapport with Others

  • The Heart of Effective Persuasive Communication

  • Using Questions as Probes

Assertiveness Skills

  • Definition of Assertiveness

  • the Power of Self Talk

  • Assertive Rights and Corresponding Responsibilities

  • Learning How to Say No

  • Feedback and Assertiveness

  • Ten Activities to Practice Assertive Behavior

Influencing Others

  • Secret of Influencing

  • What Makes an Effective Influencer

  • Influencing through Rapport

  • Sources of Individual Power

  • Understanding Influencing Styles

  • A Recipe for Successful Influencing

  • Influencing Different Personalities

How Do You Communicate?

  • How do you want others to see you?

  • The Perception Divide – why it makes positive outcomes difficult for you

  • Belief Systems – the Predator/Prey model

Creating the Right Atmosphere

  • Increasing sensitivity to conscious and unconscious messages

  • ‘What happens next?’ – compelling others to listen

  • Mental stimulus to create engagement

Face-to-face High Impact Communications

  • Eliciting and controlling emotional responses through words, sounds & physicality

  • Using psychological masks to change and control responses

  • Pulling the right triggers to move the communication to where you want it to go

Theory meets Practice

  • What impact do you generate? – the way others see it

  • Creating a ‘resonance’ with others to gain cooperation

  • Overcoming inhibitions

Working with Others Confidently

  • Feedback - responding and encouraging accurate and fair feedback

  • Dealing constructively with negative or unresponsive people

  • Your personal ‘blue print’ for change

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Communication Skills: Senior Level at ICTD International Centre for Training and Development

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Disclaimer

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