Who should attend
Senior and middle managers who already have good communication skills and want to take them to the next level.
About the course
In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace.
## Course Objectives
Learn how to develop different communicating strategies depending upon the other person's view of the world.
Understand favored learning styles of others and how to use this when communicating
Learn how to build rapport with anyone at anytime
Learn how others absorb information and the process they go through to make decisions and to communicate
Develop verbal and non-verbal communication techniques
Learn how to elicit thinking patterns through eye movement
Learn how to tap into another person internal representation system
Learn how Meta Modeling works at workplace
Learn some NLP techniques to influence and sway another person’s point of view
## Course Outline
Communicating with others
The communications process
Different methods of communication affect your work
Recognize good and bad communication
Communication channels and its contribution
What happens to information when it comes in to our brain
What happens to information for it to get out!
How miscommunication occurs
What makes up an effective communication?
The golden rules for effective communication
How people sort and categories information
What is a Meta program?
Human interaction and levels of communication
Making messages clearer, more effective and persuasive
Impact of beliefs and values on communication
Emphatic listening and deep level communication
How people sort information in their mind.
- The 6 main sorting offices of the mind!
Internal Representational Systems
What is a representational system?
How people represent what you say into their own language
Techniques and strategies to communicate effectively with people with different systems
Language – What words to use to encourage better communication
Use body language to build rapport
Advance language patterns that access the sub consciousness
Eliciting thinking patterns through eye movements
How to know what people are thinking by their eye movements
How to tailor your communications by what you see
How to build rapport with anyone and at anytime
What is rapport?
The 6 elements of rapport building
Meta Modeling – Effectively influencing others based on the meta mod
How to give & receive feedback
The principles of giving constructive feedback
The 8 techniques of how to give effective feedback
How to receive feedback
Using NLP approaches in giving feedback
Action planning & putting into practice
- Develop an NLP action plan to take your new skills forward
Videos and materials
Read more about Business Communication
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.