Assertiveness Skills: Communicating With Authority and Impact

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development

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Who should attend

Managers, project managers and individual contributors who rely on influence rather than authority to achieve their goals.

About the course

You gain self-awareness of your attitudes and behavior patterns that promote or hinder assertive behavior. Through video demonstrations, role-playing activities, journaling, skill development and workshops, you increase your ability to get work done using proven techniques.

## Course Objectives

  • Apply influence strategies to gain commitment and foster collaboration
  • Dynamically adjust your approach to others to gain buy-in
  • Achieve goals by enhancing trust and cooperation
  • Deal effectively with challenging behaviors to overcome resistance and inertia in others
  • Use knowledge and competence to influence others

## Course Outline

Defining Influence

  • Identifying the three critical elements
  • Building value with others
  • Working with resistance for positive outcomes

Elements of Influence

Five critical factors for influencing others

  • Applying the five factors: capability, perceived value, perceived value realization, perceived cost, perceived risk
  • Using an influence formula to guide your planning

Achieving and maintaining commitment

  • Stating your desired results
  • Going beyond compliance
  • Creating collaboration
  • 4 Steps in building assertiveness and its application

Recognizing manipulation and taking positive action

  • Differentiating manipulation from influence
  • Gaining an agreement you can count on

Building Your Foundation

Establishing and maintaining trust

  • Creating trust-based relationships
  • Maintaining ethics and integrity
  • 13 tips to build assertiveness communication

Developing rapport

  • Establishing immediate rapport
  • Applying techniques for building rapport

Listening for multiple perspectives

  • Building active-listening habits
  • Tuning in rather than tuning out

Applying Six Major Influence Strategies – it’s application

Identifying strengths and limitations

  • Leveraging the advantages of each strategy
  • Creating your personal plan
  • Building and expanding your network
  • Negotiating for desired results

Thinking strategically

  • Executing the most appropriate strategy
  • Avoiding pitfalls and traps

Expanding Your Power Base

Six types of power and impact

  • Referent
  • Information
  • Expert
  • Legitimate
  • Reward
  • Coercive
  • Extending your personal power

Developing political intelligence

  • Navigating organizational politics
  • Strengthening working relationships
  • Adapting the way politics work according to cultural norms
  • Identifying and applying political strategies effectively

Working with multiple perspectives

  • Transforming resistance and inertia in others
  • Adapting flexibly to influencing situations

Practicing Exemplary Leadership

Implementing five leadership practices

  • Modeling the way
  • Inspiring a shared vision
  • Challenging the process
  • Enabling others to act
  • Encouraging the heart

Developing your personal leadership plan

  • Assessing your leadership profile
  • Strategies for cultivating your leadership skills
  • Influencing a paradigm shift in others

Dealing with Challenging Behaviors

Recognizing the interplay of perceptions

  • Managing the six challenging behaviors
  • Overcoming the tendency to take things personally

Taking powerful actions

  • Identifying and applying deflection techniques
  • Developing remedies for difficult situations
  • Employing specific strategies for challenging behaviors
  • Converting confrontation into cooperation
  • Art of Saying “No” and other useful assertiveness tools

Overcoming Resistance

  • Recognizing the many forms of resistance
  • How to tools – overcome resistance

Videos and materials

Assertiveness Skills: Communicating With Authority and Impact at ICTD International Centre for Training and Development

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.