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About the course
Apply proven communication techniques to navigate common work challenges
This distinctive certificate program incorporates skill practice, role-play activities and real-time feedback to help you take your communication skills to the next level. Using real-life workplace situations in a supportive environment, you’ll practice communicating with authenticity and clarity as you choose the best way to communicate the message you want to convey. You’ll be challenged to step up and be seen—and analyze how you view and respond to people. To fully utilize and be comfortable with the new voice you’ve discovered, you’ll finish the program by engaging in a capstone activity where you’ll apply the concepts and skills you’ve learned to a real-life scenario. You’ll also earn a special certificate in recognition of your participation in this program.
How you will benefit
- Learn how to form connections that foster trust and rapport
- Build commitment, consensus and collaboration throughout your organization
- Tailor your communication to gender, generation and position
- Tap into the power of your own communication style to get the results you want
- Apply skills to connect and engage with audiences, whether in-person or across a digital divide
What you will cover
- Practicing new behaviors through verbal, vocal and visual techniques
- Discovering four communication styles, including your dominant style and its nuances
- Flexing your messages to a diverse, multigenerational audience
- Applying effective storytelling principles and receiving personalized feedback
- Delivering multiple types of presentations, including the use of visual images
- Capstone activity: A day in your professional life—How to communicate effectively no matter who or what you’re faced with.
Who should attend
Professionals at all levels who want to gain mastery of a comprehensive range of communication tools and techniques in order to fully demonstrate professional effectiveness in multiple business situations.