7 Interpersonal Skills of Great Managers

American Management Association

How long?

  • 2 days
  • in person, online

What are the topics?

American Management Association


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Who should attend

Managers, team and project leaders, and supervisors who want to take their personal, team and unit performance to the next level through the dynamic use of interpersonal and engagement proficiency.

About the course

Gain the pivotal people skills to achieve the highest quality of excellence.

Broaden your managerial effectiveness to ensure your success in today’s hyper-speed, technology-driven and diverse workplace.

Impact, engagement and results depend on a situationally balanced combination of technical, function-related, operational and interpersonal proficiencies. Interpersonal skills are pivotal to building credibility, trust, accountability and commitment in your team. This 2-day, interactive, hands-on, action planning and skill-building experience will equip you with an expanded perspective and a set of competencies to distinguish you from others who subscribe to a more traditional managerial mindset.

How You Will Benefit

  • Expand your managerial mindset
  • Examine the impact of your values and approaches to management
  • Establish, communicate and gain commitment for performance expectations
  • Enlist others through trust and empathy
  • Energize others through providing feedback, building teams and handling conflict
  • Enable others through motivation and valuing differences
  • Empower others through delegating tasks and conducting meetings

What You Will Cover

  • Linking management challenges to interpersonal skills
  • Increasing your self-awareness and clarifying values
  • Adapting style preferences to the situation
  • Checking for understanding
  • Delivering clear messages and instructions
  • Directing and communicating performance expectations
  • Using active listening to enhance your effectiveness
  • Giving effective corrective feedback and engaging difficult people
  • Motivating others to get great results
  • Achieving productive and satisfying work relationships with peers, your manager, and others
  • Practicing using feedback as an important communication tool
  • Utilizing and leveraging the talents and experience of a multigenerational team
  • Practicing strategies to promote inclusiveness
  • Applying key interpersonal skills to facilitate delegation and meetings
  • Drafting a management credo
  • Planning for continued interpersonal skill development
  • Providing the right support for teams


Learning Objectives

  • Recognize and Manage the Complex Processes of Communication in Order to Achieve Performance Excellence Through Interpersonal Cooperation
  • Identify and Apply New Skills and Strategies to Enhance Individual and Team Performance
  • Identify and Analyze Communication Styles and Practice Appropriate Strategic Interpersonal Skills to Develop and Maintain Productive Workplace Relationships
  • Motivate and Influence Others to Work Cooperatively Toward Achieving Organizational and Team Goals By Effectively Communicating High Standards, Offering Productive Performance Feedback, and Recognizing Individual Accomplishments

Communication and the New Workplace

  • Identify and Discuss the Importance and Key Characteristics of Effective Interpersonal Skills in the Workplace
  • Recognize the Expectations Your Manager, Peers, Employees, and Others in the Organization Have of Your Interpersonal Skills Performance in the New Work Environment
  • Assess Potential and Real Barriers to Your Successful Use of Interpersonal Skills and Set Development Objectives for the Course

Understanding Perception, Self-Concept, and Expressing Emotions

  • Identify How Perceptions Shape and Influence Your Interaction with Others and Their Responses to You
  • Apply Perception-Checking Skills to Reduce Misunderstandings and Faulty Assumptions
  • Analyze the Impact of Self-Concept on Willingness and Your Ability to Take Risks and Engage in High-Level Individual and/or Team-Based Performance
  • Recognize and Appropriately Respond to Expressions of Emotion at Work
  • Identify an Analyze the Ways in Which You and Co-Workers Approach Work and Relate to Each Other

Nonverbal and Verbal Skills

  • Identify the Centrality of Nonverbal Cues in the Overall Process of Negotiating and Creating Shared Meaning
  • List the Components of Nonverbal Communication and How They Can Best Be Used in First-Impression Management
  • Recognize Common Verbal Barriers to the Creation of Shared Meaning
  • Apply a Five-Step Process to the Development and Delivery of Clear Messages
  • Analyze Cross-Cultural Interactions to Maximize Shared Understandings
  • Synthesize Verbal and Nonverbal Skills to Build and Maintain Positive Rapport and Relationships with Others Using DISC Results

Using Listening and Feedback Skills to Build High-Performance Work Relationships

  • Identify Personal Listening Abilities and Strategies for Improvement
  • Recognize the Uses of Feedback in Building Understanding and Achieving High-Performance Standards, Individually and in Teams
  • Practice and Apply the Use of Questions to Build Shared Information and Enhance Clarity
  • Analyze the Uses of Self-Disclosure, Feedback, Listening, and Questions as Means of Achieving Productive and Satisfying Work Relationships with Peers, Your Manager, and Others

Directing Others and Motivating Others

  • Review and Practice Steps for Effectively Giving Directions
  • Identify What Motivates Others to Achieve High Levels of Performance and Effectiveness
  • Assess and Apply the Basic Principles for Building and Sustaining Cooperative and Productive Work Relationships
  • Review and Apply a Seven-Step Method for Influencing Others Across the Organization

Assertively and Productively Managing Conflict

  • Recognize the Differences Among Assertive, Non-Assertive, and Aggressive Behaviors
  • Analyze Needs and Select Appropriate Assertive Behaviors That Will Allow Others to Work with You and Give You What You Need
  • Discuss and Apply the A.E.I.O.U. Model in the Workplace to Assertively Address Interpersonal Relationship Challenges
  • Recognize Interpersonal Behaviors That Contribute to the Productive or Destructive Nature of Conflict

Being a Team Player—The Synergistic Impact of All Your Interpersonal Skills

  • Recognize and Use the Various Roles Necessary to Have a Productive and Satisfying Team Interaction
  • Identify the Stage of Team Development Your Work Group Is in and Respond and Adapt Appropriately
  • Evaluate Your Role as Team Leader and Select Actions That Will Guide the Team to the Achievement of Goals
  • Demonstrate the Appropriate Use of Interpersonal Skills in a Team Process Through Completion of a Team Survival Simulation
  • Setting a Plan for Continued Interpersonal Skills Growth

Develop and Achievable Interpersonal Skills Development Plan

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7 Interpersonal Skills of Great Managers at American Management Association

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Business Communication

During the courses, you will explore various communication strategies developed by experts in psychology, experienced enterprises, and professors of leading universities. Throughout the Business Communication courses, you also will be faced with an o...

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