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About the course
Administration courses are designed to improve office skills. Administration training courses are designed for anybody that works within business. Administrative skills courses are suitable for any person looking to develop their business skills. Office skills courses are specifically designed to provide office training; this can be for anybody who works within a business or staff who primarily deals with administration.
By the end of the program, participants will be able to:
- Define the new roles of executive assistants and administrators.
- Use technology to get more done and to stay connected with the office and their boss.
- File, document, sort, index and retrieve corporate documents, records, and reports.
- Meet quality standards for servicing internal and external customers and appreciate the impact of office design on the overall performance.
- Have better command of the English language including the meaning and spelling of words, rules of composition, and grammar.
New Roles For New Times
- Optimizing Communication and Influence
- Fostering a Professional Attitude
- Producing Results from Various Activities
Use of Technology to Get Things Done Mastering Data Management and Office Etiquette
Data Management (Filing and Documenting Soft and Hard Copies)
Indexing, Archiving, and Retrieving Data and Documents
Basic Modern Office Etiquette
What Not to Do In your Cubicle
Telephone and Email Etiquette, Skills, and Courtesy
Handling Office Finances and Petty Cash
Fundamentals of Customer Service Creating a Motivating and Productive Office Environment
Understanding Office Design as Part of Enhancing Productivity
The Art of Working (Tips and Basic Steps)
Mastering the Art of Communicating with Employees for Better Results
Dealing and Communicating with Different Cultures at Work Advanced Communication Skills for Executive Assistants and Administrators
Preparing Powerful Short Presentations
Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc
Dealing with a Difficult Boss Time and Project Management for Administrators
Arrange for Meetings and Conferences
Prepare Agendas and Minutes
How to Prepare a Daily Calendar Aligned with the Company Calendar
The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas
Event Planning and Project Management The Impact of Technology on the Administrator’s Roles and Tasks
The Use of Smart Phones to Stay Connected and Liaise with Others
Synchronizing your Smart Phone with your Computer for Updates
The Use of Electronic Devices to Research, Be Informed and Report on Timely Basis
A variety of methodologies will be used during the course that includes
(30%) Based on Case Studies
(30%) Role Play
Pre-test and Post-test
Variety of Learning Methods
Case Studies and Self Questionaires
Who should attend
Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance. The program offers a challenging opportunity to enhance interpersonal communication skills, people skills, and especially English business writing skills.