Best executive courses in Dubai (United Arab Emirates)

ICTD International Centre for Training and Development

Handling Customers Professionally

When we encounter people they often interfere with our enjoyment and effectiveness at work. It is often difficult to know how to confront and deal with the situation and if unsuccessful attempts to do so are made, the conflict leaves us feeling stressed and ineffective. This highly practical...

ICTD International Centre for Training and Development

Effective Communication & Teamwork Management Skills

Providing safe health care depends on highly trained individuals with disparate roles and responsibilities acting together in the best interests of the patient. Communication barriers across hierarchies, failure to acknowledge human fallibility, and lack of situational awareness combine to cause...

ICTD International Centre for Training and Development

Developing Effective Telephone Skills

Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and its use is often taken for granted in the way we speak to our customers, the way relationships are forged or broken and the way information is relayed. The ability...

ICTD International Centre for Training and Development

Building Customer Relationship

After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate...

ICTD International Centre for Training and Development

Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence

A company’s most vital asset is its customers. Without them, we could not exist in business. When you satisfy our customers, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations which...

ICTD International Centre for Training and Development

High Performance Road map to Customer Service Excellence

Obsession with the customer is the single most vital factor in business success today! The main priority in any business must be to win and keep the customer, with emphasis on building a growing customer base. Failure to do so simply means no profits, no growth, no jobs, and no business! Success...

ICTD International Centre for Training and Development

Safety Audit, Hazards Identification & Site Inspection

The course will cover what hazards are, how we identify them in the workplace and how they can affect people, property and cause loss to a business. How we assess risk and plan to reduce risk. What are Inspection and Audits and how they can be used to improve the Health & Safety of employees...

ICTD International Centre for Training and Development

Safety and Environmental Management Programs (SEMP) for Offshore Oil and Gas Operations and Facilities

ICTD International Centre for Training and Development

Advanced MS Access

This advanced Microsoft Access training course will build on your existing skills to teach you advanced techniques for making the most of Access’s functionality. Microsoft Access is a very popular and widely used database program enabling the user to manipulate data in a wide variety of ways....

ICTD International Centre for Training and Development

CISSP: Certified Info Systems Security Professional

In this course, participants will analyze a wide range of information systems security subjects that are organized into 8 domains for CISSP exam certification. Course Objectives Upon successful completion of this course, students will be able to: Analyze information systems access...