Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Selling Skills for Customer Service

This training program teaches basic selling skills, introducing participants to tools and techniques for selling in a way that makes it easy for buyers to buy. It is designed to build confidence in making the initial contact with the potential client or customer. To underpin our sales training,...

ICTD International Centre for Training and Development

Effective Customer Care and Dealing With Different Customer

After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate...

ICTD International Centre for Training and Development

Customer Service Mindset

The goal during this phase of the Customer Service Mindset program is to provide each member of your customer service team with a big-picture perspective of their potential, along with a heightened awareness of their own responsibility for achieving excellence and the choices and actions that...

ICTD International Centre for Training and Development

Manual Handling

Manual Handling helps employees assess the risks involved in moving, lifting or carrying heavy or awkward objects, and explains the correct techniques to use. With confident, well-trained staff, a business will reduce the risk of workplace injuries which can lead to long-term absence and costly...

ICTD International Centre for Training and Development

Strategic Thinking & Goal Setting

Effective strategic planning is essential to the future success of any organization. However, most strategic planning is lacking in vision. It is merely a straight-line extrapolation of the past into the future. In a world where the pace of change is greater than ever before this is at best...

ICTD International Centre for Training and Development

Corporate Financial Planning Budgeting & Control

This course provides a comprehensive understanding of the roles, interrelationships and the functions of strategic planning, budgeting and control. Using examples, you'll learn to plan, budget and position your organization within its competitive environment. Discuss such key topics as sources of...

ICTD International Centre for Training and Development

Excellent Safety & Health KPI (Key Performance Indicators) Derivation

This training will provide an understanding of the “Excellent Safety & Health KPIs (Key Performance Indicators) derivation” guidelines and the necessary knowledge to ensure the correct steps are taken to ensure compliance with the Approved Safety Standards towards desired objectives. You will be...

ICTD International Centre for Training and Development

360 Degree Evalutation System & Feedback

Performance Management After this course you will be able to establish and manage a performance culture, determine Key Results Areas (KRAs), set objectives and Key Performance Indicators (KPIs), and establish the right competencies and behaviors for all the roles in your organization. You will...

ICTD International Centre for Training and Development

Tna and Training Evaluation

Identify the best practices in Training Needs Assessment. Implement the performance criteria based on the International standards. Identify the training needs based on the performance results. Improve the performance based on the jobs standards of efficiency. Course Objectives ...

ICTD International Centre for Training and Development

Performance Management From Goal Setting to Appraisal

Simply put, performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees, etc. Information in...