Best executive courses in Turkey

ICTD International Centre for Training and Development

Managing A Successful Sales Team

The sales manager plays a vital role in any organization. They must attain the sales targets, which directly relate to the achievement of the 'bottom line' for the company. However, to be able to do this, they must manage their team to produce top results. There is a great deal involved in...

ICTD International Centre for Training and Development

Developing Customer Service

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this. Establishing a successful customer service program in your business requires commitment from yourself and your staff. You need to plan it, develop it,...

ICTD International Centre for Training and Development

Developing Effective Telephone Skills

Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and its use is often taken for granted in the way we speak to our customers, the way relationships are forged or broken and the way information is relayed. The ability...

ICTD International Centre for Training and Development

Etiquette for Excellent Customer Service

Here in the Gulf, millions of dollars are lost every year because of poor handling of customers by front-line, customer-facing employees. The key to maintaining customer loyalty is to strive to offer exceptional customer service, which in return will result in more business. Research shows that...

ICTD International Centre for Training and Development

Cellular Mobile Radio System

ICTD International Centre for Training and Development

GSM, GPRS and EDGE Performance and Optimization

ICTD International Centre for Training and Development

LTE Signalling and Protocol

ICTD International Centre for Training and Development

Advanced Concepts and Developments

ICTD International Centre for Training and Development

Atm Frame Relay and IP Integregation

ICTD International Centre for Training and Development

GSM in Building Coverage Solutions