Best executive courses in Kuala Lumpur (Malaysia)

ICTD International Centre for Training and Development

Creative & Innovative Management for Supervisors and Middle Management

Explore topics critical to developing effective management skills such as performance management, motivation, team development, interpersonal and communication skills, supervisory skills training and time management skills—everything you need to manage people effectively. Course Objectives ...

ICTD International Centre for Training and Development

Credit Risk Models

Credit risk management continues to constitute the greatest challenge to banks, other lenders and regulators worldwide. As witnessed by the Enron debacle and a number of other credit surprises, upgrading knowledge in new credit techniques is a serious issue in the international banking...

ICTD International Centre for Training and Development

Professional Sales & Service Empowerment

Selling’ is a very common business buzzword for getting / securing customers. Selling has moved beyond ‘here’s the product, please pay up’ to a more consultative approach. Everyone claims they know how to sell, but do they? It takes more than just years of hands-on sales experience; it takes...

ICTD International Centre for Training and Development

Communication Skills and Positive Engagement With Others

Course Objectives To set clear guidelines for effective communication To consider the role of good interpersonal skills in the multi-cultural workplace of the Gulf To understand different behavioral styles and learn to modify your behavior to achieve best results To understand...

ICTD International Centre for Training and Development

Presentation Skills

Welcome to the Presentation Skills workshop. This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing...

ICTD International Centre for Training and Development

Advanced Customer Service Management

A company’s most vital asset is its customers. Without them, we would not exist in business. When you satisfy your customers’ needs, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations...

ICTD International Centre for Training and Development

Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a...

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

ICTD International Centre for Training and Development

LTE Technical Overview

ICTD International Centre for Training and Development

Advanced Heating, Ventilation and air Conditioning Systems (HVAC): Design, Installation and Maintenance

This course will provide an excellent introduction to the fundamentals of Heating, Ventilation and Air-conditioning. It commences with a review of psychometric charts and then examines the factors that nuance design choices, indoor air quality, load calculations and heating/ventilation and...