Best executive courses in Kuala Lumpur (Malaysia)

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...

ICTD International Centre for Training and Development

Advanced Contract Management and Effective Contract Handling

All organizations need to plan. Most will have strategic or corporate plans which provide a direction for the organization and its staff. Identification of requirements is clearly of strategic importance, especially where key purchases are critical to the liquidity of a company or the performance...

ICTD International Centre for Training and Development

Contracts Reading, Writing & Negotiation

This highly interactive course will increase your understanding of contracts and your ability to use contracts to protect your organization. Whether you are in purchasing, contract management, subcontracts, project management, general management or sales, you are constantly involved with...

Oxford Management Centre

Advanced Mediation Skills – Mediation as a Tool for Alternative Dispute Resolution

This highly interactive training seminar explores advanced innovative skills and strategies for single and multiparty mediations. The seminar links the latest theoretical principles and international best practice in the field of mediation. Delegates will leave this seminar with an understanding...

ICTD International Centre for Training and Development

Risk Based Inspection and Maintenance for Reinforced Concrete Structure

Systems should be developed, designed, and modified with reliability as a key goal. The attendees will apply practical tools for integrating engineering, business, operations, and maintenance perspectives into a total life cycle approach to asset and cost management. This course provides the...

ICTD International Centre for Training and Development

Techniques for Pavement Rehabilitation

Pavement rehabilitation is defined as a structural or functional enhancement of a pavement which produces a substantial extension in service life, by substantially improving pavement condition and ride quality. Pavement maintenance activities, on the other hand, are those treatments that preserve...

ICTD International Centre for Training and Development

Assessment and Rehabilitation of Concrete Structure

This course will provide tools to assess the serviceability and the life span of concrete structures, to evaluate the actual capacity of the structure versus life span and life cost, and define the best strategy for assessment and rehabilitation of concrete structures as well as the maintenance...

ICTD International Centre for Training and Development

Construction Management and Supervising Multiple Projects

ICTD International Centre for Training and Development

Laboratory Quality Management and Assurance Systems

Quality management of the laboratory according to international standards is important in order to enhance the laboratory system and environment. Laboratories use ISO 17025 to implement a quality system aimed at improving their ability to consistently produce valid results. A careful analysis of...

ICTD International Centre for Training and Development

Advanced Drilling Practice Technology

This five-day advanced training course provide a comprehensive overview of drilling technologies currently available and covers the essential principles and practices of Drilling Engineering. The course provides participants with an introduction to advanced drilling topics such as High Pressure...