Harvard Business School

UPS Foundation Professor of Service Management, Emeritus at Harvard Business School

Harvard Business School

Thomas S. Murphy Senior Lecturer of Business Administration at Harvard Business School

Owen Graduate School of Management

E. Bronson Ingram Professor of Management in Marketing at Owen Graduate School of Management

Syracuse University

Professor Emeritus, Sociology at Syracuse University

NUS Institute of Systems Science

National University of Singapore

Academic Director, MBA and NUS-HEC Paris MBA Programs, Assoc Professor at NUS Institute of Systems Science

Academic Director, MBA and NUS-HEC Paris MBA Programs Associate Professor (Educator Track) at National University of Singapore

Stephen M. Ross School of Business

Wagner Graduate School of Public Service

Assistant Professor of Business Economics and Public Policy at Stephen M. Ross School of Business

Booth School of Business

Assistant Professor of Econometrics and Statistics at Booth School of Business

CBS Executive

Professor of Organization and Management Theory at CBS Executive

Bentley University

Associate Professor at the Department of Natural and Applied Sciences at Bentley University

Columbia Business School

Professor at Columbia Business School