Jill Klein

Jill Klein joined Melbourne Business School in 2009 as a Professor of Marketing and is also a Professorial Fellow at the Melbourne Medical School.

After completing her PhD in Social Psychology at the University of Michigan, Jill joined the faculty at Kellogg Graduate School of Management at Northwestern University. In 1997, she joined INSEAD. Jill has also held visiting positions at Fuqua School of Business at Duke University, and Helsinki School of Economics and Business Administration.

Jill’s research has been published in the Journal of Marketing, Management Science, Journal of Consumer Psychology, British Medical Journal, and more, with a focus on decision making biases and how they affect decisions in both business and medical settings.

Jill teaches Managerial Judgement, Decision Making and Resilient Leadership on the MBA, Executive and Senior Executive MBA programs, Advanced Managers Program, Specialist Certificate in Clinical Leadership, and a variety of executive education programs.

Jill has also appeared in the Huffington Post, Wall Street Journal, Guardian and other international media outlets.

Qualifications:

• PhD, University of Michigan;
• MS, State University of New York-Albany;
• BA, University of South Florida

Specialisation:

• Leadership, Marketing

Topics:

• Decision Making, Consumer Behaviour, Managerial Judgement, Resilient Leadership, Managerial and Medical Decision Making, Consumer Trade-Offs in Poverty, Factors That Affect Consumer Confusion, Clinician Well-Being, Ethical Consumption