Jan Schumann

Jan H. Schumann is a Professor of Marketing and Innovation at the University of Passau, Germany. Before joining the University of Passau in 2012, he was a Junior Professor at the TUM School of Management, Technische Universität München (TUM), Germany, where he also received his doctoral degree in 2009. Prof. Dr. Schumann studied Psychology at the University of Potsdam, Germany and the University of Sussex, Brighton, GB and gained practical experience as a business consultant. In addition, he worked as an external research fellow for the IMD International, Lausanne, Switzerland (2009-2011) and was a lecturer in the EMBA program of the University of St. Gallen, Switzerland (2010/2011). Prof. Dr. Schumann has gained international experience as a visiting research scholar at the Thunderbird School of Global Management, at the Boston College as well as the City University in Hong Kong. At the university, Prof. Dr. Schumann is and was engaged as a member of the advisory board of Centouris, as the internationalization officer of his faculty, as the chairman of the committee for ethics in research, as a mentor of the Bavarian EliteAkademie and as vice dean and dean of his faculty.

His primary research interests are online marketing, customer relationship management, and service pricing. His work has been published in leading international journals of his subject, such as the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, and Journal of Business Venturing. Moreover, his research has repeatedly received honors, such as a Journal of Service Research Best Article Award Finalist in 2010 and 2019, finalist for the best IJRM paper in 2016 and the 2017 Rigor and Relevance Award of the Swiss Academy of Marketing Science. He also received a grant from the Wharton Customer Analytics Initiative in 2012. In 2019 Prof. Dr. Schumann won the Emerging Service Scholar Award by AMA SERVSIG, the Special Interest Group Service of the American Marketing Association.

Since 2020, Prof. Dr. Schumann has been a member of the Board and Liaison Officer of AMA SERVSIG, the Special Interest Group Service of the American Marketing Association. Additionally, he is a founding member and Chairman of the Special Interest Group Service Marketing of the European Marketing Association since 2021. Furthermore Prof. Dr. Schumann supports leading international scientific Journals as a member of the Editorial Reviewer Boards (Journal of Service Research: since 2013; Journal of Business Research: since 2016; Thunderbird International Business Review: 2013 - 2019; Psychology & Marketing: since 2020) and since 2021 Associate Editor of the Journal of Service Research.