Dennis Campbell

Dennis W. Campbell is currently the Dwight P. Robinson Jr. Professor of Business Administration at Harvard Business School. His research and teaching activities focus broadly on how management control systems can be designed to balance short-term strategy execution with longer term goals related to organizational culture, learning, and innovation. He has studied these issues extensively in both domestic and international contexts and has published numerous case studies across a variety of industries including retail, hospitality, financial services, telecommunications and consumer-goods manufacturing. His research has been published in the leading academic journals in his field including Journal of Accounting Research, The Accounting Review, Journal of Accounting & Economics, Manufacturing & Service Operations Management, and Management Science.

In his most recent work, Professor Campbell is exploring three specific areas related to these broader themes: (1) how new technologies related to data, digital, and automation are influencing organizational design and management control systems; (2) incentive alignment and risk management in organizations which structurally separate major innovation activities from their core business (e.g. "Ambidextrous" organizations); and (3) identification of management practices that facilitate broad-based economic engagement and employee ownership in the rank-and-file workforce.

Professor Campbell received his doctorate from Harvard Business School and his bachelors degrees in mathematics and economics from the University of Redlands (Redlands, CA). Prior to beginning his doctoral studies, he worked at the Board of Governors of the Federal Reserve in Washington, D.C. on research and policy related to the structure, conduct, and performance of U.S. banking institutions and markets. He is currently serving on the board of the Harvard University Employees Credit Union and as an outside advisor to firms in the U.S., Europe, and Asia.

AWARDS & HONORS

• Winner of the 2018 Journal of Management Accounting Research Best Paper Award for "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24" with Srikant Datar, Susan Kulp, and V.G. Narayanan (2015).
  
• Won the 2011 Stan Hardy Award for Outstanding Paper published in the field of Operations Management from the Decision Sciences Institute for his paper with Ryan W. Buell and Frances X. Frei, “Are Self-Service Customers Satisfied or Stuck?” (Production and Operations Management, 2010).
  
• Awarded the Harvard Business School Mel Tukman Dean Fellowship to new HBS Faculty in 2003.
  
• Won the 2011 Charles M. Williams Award for Teaching Excellence.
  
• Received the 2002 George S. Dively Award for Outstanding Dissertation Research from Harvard Business School.
  
• Awarded the Marvin Bower Fellowship in 2009 by Harvard Business School in honor of Marvin Bower (MBA '30) to support research by outstanding scholars.
  
• Won the Award for Excellence in Mentoring Doctoral Students from Harvard Business School in 2011.