Leading Professional Service Firms
As entry barriers rapidly disappear, competition is accelerating and reshaping the business landscape for professional service firms. Navigating this continual change successfully requires extraordinary leadership abilities. This professional service firm management program provides the frameworks you need to develop and retain talent, deliver outstanding client service, and build a flexible corporate culture that can exploit disruptive innovation and market trends.
In this intensive program led by multidisciplinary HBS faculty, you will expand your ability to satisfy clients and motivate staff, build a strong vision and implement an effective strategy, and employ the fiscal discipline to maintain a sound bottom line and maximize enterprise value.
Design and implement effective strategies that drive growth and profit
- Differentiate your firm in the context of new competitors and market trends
- Sharpen core competencies to deliver maximum value to your clients
- Maintain strategic and operational alignment and focus through business ebbs and flows
Attract, develop, and retain talented professionals
- Foster both organizational success and individual achievement
- Create an intimate, flexible culture that is inclusive, supportive, and collegial
- Help professionals manage rising expectations, remain productive, and grow throughout their careers
- Develop leaders at all levels of your organization
Become a more effective, impactful leader
- Implement meaningful governance, decision-making, performance approaches, and metrics
- Optimize the use of your time and energy, achieve work-life balance, and help your colleagues to do the same
- Communicate your vision and strategy effectively and inspire others to realize their potential
Expand your personal and professional network
- Extend your network by living and working with accomplished executives from various backgrounds, industries, and countries across the globe
- Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions
What You Will Learn
Your rich learning experience will include multidisciplinary faculty presentations, case studies, and individual and group exercises. Through an intensive and comprehensive curriculum, you will examine the strategic challenges that have transformed the essence of client service, while exploring best practices for developing, governing, and growing a profitable service firm.
During the program, you will develop a personal case based on a specific challenge facing your service organization. After presenting your case and discussing potential actions with peers and faculty, you will leave with a plan you can implement immediately.
- Why are so many firms about 30 years behind in their appreciation of human capital and talent management?
- What are the warning signs of talent problems?
- What is your talent strategy—where are you going and how will you get there?
- How can you employ big data and artificial intelligence in recruiting and managing talent?
- How are compensation models changing—and what does that mean for your organization?
How do you get individual contributors to work effectively in teams? What is the difference between visible and hidden teams—and why does it matter? How do you leverage your time and energy more effectively when managing others? How can you be more effective and also have a life outside of work?
- How should you respond to poor engagement scores?
- Is it enough that your engagement scores remain the same?
- Are you avoiding the tough conversations that you need to have?
Leading with impact
- What does it mean to be an authentic leader?
- Would your team choose you as their boss?
- How can you make a difference in the lives of the people you lead? How will that affect their leadership style and the future of the firm?
- How will you lead change? Can you really change yourself, an organization, and an industry? Why do smart professionals resist change?
Professional service firms and governance
- Why are partnerships being used more often as organizing and governing structures?
- How has global firm management changed over the past few decades?
- An in-depth look at the major challenges and opportunities facing the global economy
- A hands-on exercise in exploring the assumptions that executives make when communicating without enough information
- A deep dive into the latest strategies in digital marketing, social media, and direct mail
Who should attend
- Leaders who define and execute strategy for firms and organizations that provide services and who serve in roles such as chief executive officer, general manager, principal, partner, or head of an office, business unit, or practice
- Participants may be responsible for accounting, architecture and engineering, marketing and advertising, venture capital, investment banking, software development, technical systems integration or law firm management, or may represent a hospital or university
- May also be suitable for: Past participants who attended the program before 2017, when the curriculum was substantially revised and expanded