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ICTD International Centre for Training and Development

Warehouse Management, Material Handling, Storage and Logistics Operation

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Description

By the conclusion of the specified learning and development activities, delegates will be able to:

  • Effectually manage the operations and functions of warehousing;
  • Classify distinctions between warehousing processes;
  • Recognize the emphasis of distribution centers on processing and moving goods on to wholesalers, retailers, or consumers rather than on storage;
  • Evaluate warehousing and distribution strategies from a qualitative and quantitative perspective;
  • Utilize the role that contracts have in warehousing services and the process involved in attaining a contract to protect both the user and provider;
  • Identify the importance of and functions related to warehouse management in controlling the movement and storage of materials within a warehouse and in processing the associated transactions;
  • Optimize warehouse operations and warehouse space availability as impacted by equipment layout and product flow;
  • Facilitate the role of packaging in protecting product to ensure that it gets to the customer in the operating condition expected;
  • Highlight the effect of good communication in the interface between the warehouse, the carrier and the driver as key to success in terms of contribution to efficacy, efficiency and cost reduction;
  • Consider and analyze many parameters to optimize warehouse location or placement as both strategic and operational decision that directly influence customer servicing aspects, cost, and price factors;
  • Recognize that safety of personnel and security of product are the basic building blocks for warehouse operations that can neither be neglected without detriment to operational efficiency and the bottom line.
  • Realize better efficiency and reduction in cost by leveraging the data accuracy and computing power inherent in today’s integrated information systems.
  • Label or categorize a warehouse as “specialized” by the function a warehouse serves and by the unique nature of the materials and goods handled and stored.
  • Facilitate the speed and overall ease of product flow throughout the logistical system.

Design an inventory management system which is able to meet the dictates of market place and support the company’s strategic plan

Course Outline

PART 1: KEY ISSUES IN WAREHOUSING

Principles of Warehousing:

  • Definition;
  • Types of Warehouse Operation;
  • Automated Warehouses;
  • Climate-Controlled Warehouse;
  • Distribution Centre;
  • Private Warehouse;
  • Public Warehouse
  • Functions of Warehousing.
  • The Warehouse Process:
  • Receiving;
  • Pre-receipt;
  • In-handling;
  • Preparation;
  • Offloading;
  • Checking;
  • Cross-Docking;
  • Recording;
  • Quality and Control;
  • Put-Away Order Picking (Methods and Equipment):
  • Piece Picking;
  • Case Picking;
  • Pallet Picking

PART 2: WAREHOUSE AND WAREHOUSING

  • The Concept;
  • Meaning and Definition; Ø Basic Functions Performed in Warehousing; Ø Key Benefits of Warehousing; Ø Basic Reasons for Need of Warehouse; Ø Features of Ideal Warehouses; Ø
  • Types of Warehouses:
  • Private Houses;
  • Public Warehouses;
  • Government Warehouses;
  • Co-operative Warehouses;
  • Bonded Warehouses;
  • Distribution Centres or Warehouses;
  • Cold Storage;
  • Export and Import Warehouses;
  • Climate-Controlled Warehouse;
  • Field Warehouses;
  • Agricultural Warehouses;
  • Warehousing Strategy;
  • Warehouse Operations:
  • Inventory Control;
  • Order Picking;
  • Cross Docking;
  • Packaging and Labelling of a Product;
  • Automation in Warehouses;
  • Modern Trends;
  • Warehousing Processes:
  • From Replenishment to Despatch:
  • Replenishment;
  • Value Added Services;
  • Indirect Activities;
  • Stock Management;
  • Stock or Inventory Counting;
  • Cycle Counting;
  • The Count; Security;
  • Returns Processing;
  • Despatch;
  • The Driver

PART 3: WAREHOUSE DISTRIBUTION CENTRE

  • Distribution Centre Concept;
  • General Warehousing and Distribution Centre Strategies;
  • Utility of Public Warehousing;
  • The Contract Warehousing;
  • The Private Warehousing;
  • Design and Layout:
  • Design Criteria;
  • Handling Technology;
  • Storage Plan;
  • Storage Equipment;
  • Storage Options;
  • Data Gathering;
  • Space Calculations;
  • Aisle Width;
  • Other Space;
  • Example of Warehouse Layout;
  • Looking for Additional Space

PART 4: WAREHOUSE MANAGEMENT AND PERFORMANCE SYSTEMS

  • Personnel Management:
  • Personnel;
  • Labour;
  • Supervision;
  • Knowledge Development;
  • Information Exchange;
  • Assistance;
  • Performance Measurement and Feedback;
  • Interdepartmental Service-Oriented.
  • Warehouse Negotiations, Agreements, and Contracts:
  • Role of Contracts;
  • Request for Information (RFI), Request for Proposals (RFP), and Request for Quotes (RFQ);
  • Negotiating;
  • Contract Sections and Content;
  • Key Points;
  • Examples of Warehousing Servicing Agreement;
  • Examples of Warehouse Receipt: Terms and Conditions.
  • Warehouse Management:
  • Importance of Warehouse Management System;
  • Choosing a Warehouse Management System;
  • The Process;
  • Selecting the Correct Warehouse Management System;
  • What to Consider in a Warehouse Management System.
  • Warehouse Performance
  • Space Evaluation and Utilization;
  • Personnel Utilization;
  • Equipment Utilization;
  • Importance of the Perfect Order;
  • Critical Performance Measures;
  • Common Performance-Type Measures
  • Performance Ratios;
  • Total Number of Exceptions;
  • Cost and Utilization Measures;
  • Other Measures of Performance;
  • Personnel Measures.
  • The Role of Industrial Product Packaging:
  • Packaging and Pallets;
  • Packaging and Minimizing Damage;
  • Packaging Types;
  • Efficient Packaging.
  • Warehousing and Transportation Interface;
  • Carrier to Warehouse Interaction.
  • Selecting Warehouse Locations;
  • Primary Factors;
  • Facility Location Analysis
  • Safety and Security;
  • Preventing and Reducing Warehouse Accidents;
  • Protecting Workers and Equipment;
  • Safe Product Movement;
  • Safety Cues;
  • Safe Picking and Replenishment;
  • Safe Product Staging;
  • Securing the Product;
  • Pilferage and Theft;
  • Damage;
  • Fire and Water;
  • Infestation;
  • Physical Security Measures
  • Equipment and Information Technology:
  • Warehouse Management Systems;
  • Radio Frequency Identification (RFID) Tag and Barcode Technology;
  • Various Equipment.
  • Unique Functioning and Unique Materials Warehousing;
  • Functional Specialization;
  • Going Global.

PART 5: MATERIALS HANDLING AND PACKAGING

  • Defining Warehouse Material Handling and Warehouse Packaging
  • Four Dimensions of Material Handling;
  • Concepts of Material Handling and Packaging;
  • Principles of Materials Handling;
  • Storage & Order Picking Equipment;
  • Transportation & Sorting;
  • Shipping;
  • Packaging:
  • Consumer packaging (Marketing Emphasis);
  • Industrial packaging (Industrial Emphasis).
  • The Role of Packaging;
  • General Function of Packaging:
  • Containment;
  • Protection;
  • Efficiency/Utilization;
  • Apportionment;
  • Unitization;
  • Convenience;
  • Communication;
  • Tracking;
  • Handling Instructions.
  • Packaging Design Principle;
  • Some Considerations for Packaging Design;
  • Kinds of Materials Handling Systems
  • Material Handling Systems:
  • Mechanized;
  • Forklift Trucks;
  • Walkie-Rider Pallet Trucks;
  • Towlines
  • Conveyors.
  • Semi-Automated;
  • Automated-Guided Vehicle Systems;
  • Sortations;
  • Robotics.
  • Automated;
  • Order Selection System;
  • Automated Storage and Retrieval System.
  • Information Directed.
  • Industrial Shelving and Industrial Racking:
  • Speedrax Archive Shelving/Storage;
  • Widespan Shelving System;
  • Pallet Racking;
  • Steel Lockers for Personal Storage.
  • Channel Integration – Packaging, Containerization and Material Handling:
  • Scrap/Waste Disposal:
  • Scrap;
  • Surplus;
  • Obsolete
  • Wastivity of a System.

PART 6: TRANSPORTATION

  • Concept;
  • Transportation Functionality and Principles:
  • Movement of Product;
  • Objectives of Transportation;
  • Product Storage.
  • Principles of Transportation;
  • Participation in Transportation Decisions;
  • Transportation Decisions;
  • Rail
  • Highway;
  • Water
  • Pipelines;
  • Air.
  • Intermodal Operators:
  • Piggyback/Trailer/Container;
  • Non-Operating Intermediaries
  • Transport Economics
  • Distance;
  • Volume;
  • Density;
  • Stowability;
  • Handling;
  • Liability;
  • Market Factors.
  • Multi-Modal Transport System;
  • Choice of Mode;
  • Containerization;
  • Bulk Carrier.

PART 7: INVENTORY MANAGEMENT FOR ORGANIZATIONAL EFFECTIVENESS

  • Inventory Management:
  • Concept of Inventory;
  • Poor Inventory Management;
  • Attributes of Inventory;
  • Kinds of Inventory:
  • Raw Material;
  • Work-in-Process;
  • Finished Goods;
  • Maintenance, Repair, and Operations (MRO) Goods;
  • Transit Inventory;
  • Buffer Inventory;
  • Anticipation Inventory;
  • Decoupling Inventory;
  • Cycle Inventory
  • Inventory Sequencing;
  • Just in Sequence (JIS);
  • Last-In, First-Out (LIFO) Method;
  • First-In, First-Out (FIFO) Method
  • Inventory Functionality;
  • Buffer Uncertainties;
  • Conceptual Framework of Inventory;
  • Importance of Inventory Management Systems:
  • Materials Tracking;
  • Inventory Management Techniques
  • Service Level;
  • Service Rate;
  • Categories of Inventory;
  • Cost Associated With an Inventory;
  • Inventory Replenishment:
  • When to reorder;
  • How much to reorder;
  • Creating a Purchase Order.
  • Economic Order Quantity (EOQ);
  • Classification of Inventory
  • ABC Analysis;
  • Counting Inventory;
  • Enterprise Resource Planning;
  • Inventory Control System: Just in Time (J.I.T.) VS Material Requirements Planning (M.R.P.)
  • Operational Objectives:
  • Rapid Response;
  • Minimum Variance;
  • Minimum Inventory;
  • Movement Consolidation;
  • Quality;
  • Life Cycle Support
  • Understanding Logistics Management;
  • Achieving Competitive Advantage through Logistics;
  • Conceptualizing Logistics
  • Marketing and Logistic Interface:
  • Considering ‘Availability
  • Effect of Logistics and Customer Service on Marketing

PART 9: INTERNATIONAL LOGISTICS

  • Concepts of International Logistics
  • International Transportation;
  • International Warehouse Management;
  • Packaging;
  • Inventory Management;
  • Material Handling;
  • Information Systems
  • International Intermediaries:
  • International Freight Forwarders;
  • Non-Vessel Operating Common Carriers;
  • Export Management Companies;
  • Export Trading Companies;
  • Export Packers;
  • Custom Brokers;
  • Ship Brokers;
  • Ship Agents
  • Sale in International Trade
  • International Documentation;
  • Letters of Credit;
  • Barriers to International Logistics;
  • Market and Competition;
  • Financial Barriers;
  • Distribution Channels;
  • Cargo Insurance and Claims;
  • Importance of Cargo Insurance
  • Who Can Insure;
  • Special Features of Marine Insurance;
  • Paying the Insurance Premium;
  • Duty Insurance;
  • Kinds of Perils;
  • Types of Policies;
  • Loss.

PART 10: LOGISTICS AND INFORMATION AND COMMUNICATIONS TECHNOLOGIES (ICT)

  • Concepts of Logistics Information;
  • Information Functionality;
  • Evaluating Logistics Information Systems Application:
  • Availability;
  • Accuracy;
  • Timeliness;
  • Exception-Based Logistics Information Systems;
  • Flexibility;
  • Format
  • Logistics Information Systems Design:
  • Planning and Coordination Flows;
  • Operating Flows;
  • Inventory Deployment and Management
  • Information Technology Application;
  • Electronic Data Interchange (EDI);
  • Personal Computers;
  • Artificial Intelligence;
  • Communications;
  • Bar Coding and Scanning.

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

  • Warehouse Managers
  • Supply Chain and Logistics Managers and Professionals
  • Operations Managers
  • Logistics Professionals
  • Inventory Managers
  • Purchasing and Procurement Managers
  • Retailers
  • Inventory and Warehouse Control Professionals
  • Production Planners
  • Financial Managers
  • Project Managers
  • Distribution Centre Supervisors
  • Manufacturers and Industries
  • Academicians, Researchers, NGOs and Practitioners
  • Those who need to develop their understanding about warehouse management and material handling and storage
  • Those who are looking for business gains and benefits from managing warehouse

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