ICTD International Centre for Training and Development

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About the course

Building effective supervisory skills is critical for helping you and your organization succeed in challenging economic times. This course will give you the opportunity to explore topics essential for developing effective supervisory skills such as communication skills, performance management, motivation, team development, and problem solving skills. In this course you will also find many useful tips and techniques that will help you supervise people and and manage time more effectively.

Course Objectives

By the end of the course, participants will be able to:

  • Define the scope, nature and responsibility of a supervisor and the challenges associated with the role
  • Employ effective verbal and non verbal communication techniques
  • Apply different motivational theories to increase the productivity of their direct reports
  • Identify their preferred teamwork style and use this knowledge to build and supervise an effective team
  • Use professional techniques in providing feedback and positive reinforcement
  • Demonstrate different problem solving skills

Course Outline

Being a supervisor today

  • Scope and nature of supervision
  • 21st century role of a supervisor
  • Key responsibly differentiators
  • Myths about being a supervisor
  • How organizational roles have evolved
  • The essential managerial skills
  • Key supervisor responsibilities and tasks
  • Desirable supervisory traits
  • Common supervisory flaws

Communicating effectively

  • Communication levels and definitions
  • The communication process
  • Listening to others
  • Aspects of active listening
  • Guidelines for assertive behavior
  • The value of feedback
  • Guidelines for effective feedback

Motivating your workforce

  • Motivation definition
  • Myths about motivation
  • Motivation and performance
  • Different motivation styles
  • Workable motivational theories
  • The ictd motivation theory
  • Building a motivational environment

Working with teams

  • Myths about teamwork
  • 21st century teamwork definition
  • The concept of synergy
  • Characteristics of high performing teams
  • Situational leadership
  • Directive behavior
  • Supportive behavior
  • The 17 laws of great teamwork

Orientation and positive discipline

  • Orientation definition
  • Orientation follow-up
  • Positive discipline
  • Components of a disciplinary action program
  • Types of reinforcement
  • Applying reinforcement strategies
  • Guidelines for positive reinforcement

Creative Problem solving

  • The problem solving process
  • Steps for problem solving
  • Creativity as a business tool
  • The 5 classic creative methods
  • De Bono’s 6 thinking hats

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

New or first level supervisors who would like to increase their effectiveness in managing and motivating others.

Course reviews

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