Productive Administration Skills

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Who should attend

Executive secretaries, secretaries, and any individual with an office support function

About the course

Any role where you support the efficient and effective running of an organization relies on you having a good set of administration skills and a great attitude.

This course has been designed to provide administrators, assistant administrators, personal assistants, secretaries and anyone else in an administrative support role a set of skills and an attitudes they and operate in an efficient manner.

Course Objectives

By the end of this course the participant will be able to:

  • Understand what makes an effective PA/Executive Secretary
  • Contribute to manager's success through aligned objectives
  • Analyze and maximize the use of time
  • Improve communication skills
  • Take responsibility and manage crises
  • Achieve confidence through assertiveness
  • Work under pressure to achieve objectives
  • Understand the different methods used in storing information
  • Successfully organizes meetings

Course Outline

Effective Communication

  • What is communication?
  • Communication barriers
  • Use body language effectively

Business Letter Writing

  • Understand the conventions of letter writing
  • Plan letters to reduce writing time and produce desired results
  • Finish with impact
  • Suit structure to purpose
  • Write concisely and clearly
  • Spot clichés, jargon and padding
  • Adopt a friendly reader based style
  • Constructive self-analysis

Dealing with Difficult People

  • Identify the types of difficult people
  • Understand why difficult people are difficult
  • Deal with difficult people
  • Give and receive feedback effectively
  • Improve performance and manage others

Time and Stress Management

  • Analyze time usage
  • Work prioritizing and scheduling
  • Delegation technique
  • Travel arrangements
  • How to use telephone

Organizing Meeting

  • What makes good meetings good / bad meetings bad?
  • Obstacles to meeting effectiveness
  • Key Characteristics of an effective meeting
  • Meeting rules
  • Meeting process
  • Agenda setting
  • Meeting evaluation
  • Meeting room
  • Recording devices

Filling System

  • Needs of filing systems
  • Manual filing systems
  • Computerized filing systems

Access database: An introduction

## Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Videos and materials

Productive Administration Skills at ICTD International Centre for Training and Development

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.


Something went wrong. We're trying to fix this error.

Thank you

Someone from the Coursalytics team will be in touch with you soon.

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.