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ICTD International Centre for Training and Development

Comprehensive Management & Technical Skills for Administrative Officers and Executive Secretary

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About the course

The roles of administrative professionals in business are continually evolving. This exciting and interactive master-class is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximize your effectiveness. In this master-class you will discuss how to:

  • Enhance your skills to enable you to work at a higher level
  • Appreciate the value and importance of your role
  • Understand your business in order to work effectively
  • Use communication skills to your advantage and to the benefit of your organization
  • Develop your interpersonal skills to improve your working practice

## Course Objectives

By the end of the training, participants will be able to:

  • Build and improve upon your existing skill sets
  • Develop your role and become more proactive
  • Identify ways to expand your knowledge of the company and business area
  • Have more control over your time and work output
  • Develop and apply your interpersonal intelligence
  • Manage your manager to mutual advantage
  • Write more effective letters, e-mails and other forms of business correspondence
  • Support and make memorable presentations

Course Outline

Building on existing skills and developing the role/ Organizational skills and time management

  • What is your role?
  • Becoming more proactive
  • Self-development and expanding your knowledge of the business
  • Organizational skills
  • Planning and prioritizing – taking control over your work load

Organizational skills and time management (cont)/Dealing with change

  • Goal setting
  • Time management under pressure
  • Managing stress in self and others
  • Coping with, and taking advantage of, change in the work environment

The importance and value of communication skills

  • Why are communication skills so important?
  • Expressing yourself with clarity
  • Spoken, written and remote communication – differences and implications
  • Telephone techniques
  • Writing more effective business letters and e-mails
  • Improving reports – structure, relevance, layout and editing
  • What makes a good presentation – tips to excellent presentations

Managing your manager and raising your profile

  • Image management
  • Building an effective working relationship with your manager
  • What is expected of you?
  • Using your skills to enable your manager to concentrate on his/her priorities
  • Delegating and improving the quality of delegation received
  • Working as a team

Interpersonal intelligence and influencing skills

  • Being a team player and flexibility
  • Understanding yourself and other people
  • Influencing skills – gaining support and cooperation of others
  • Improving self-confidence
  • Assertiveness
  • Resolving conflict
  • Giving and receiving feedback
  • Taking forward ideas for improvement

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Administrative professionals who want to develop and enhance their role within their organization.

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