Leadership Under Pressure

We all know examples of executives leading organizations or teams into disaster, despite the fact that all involved had strong credentials and considerable experience. Regardless of the hierarchical levels of the persons involved, such scenarios should be seen as indicators that some fundamental assumptions about a system, operation, or task were wrong.

However, in most organizations, it is rare that the root causes of errors or crises are ever thoroughly examined. An exception is the aviation industry, whose members are prepared to confront mistakes in order to achieve operational excellence and manage life-threatening situations. Leadership under Pressure draws on this experience to illustrate ways of proactively managing potentially critical situations.

Key benefits

• Developing strategies for mastering critical incidents
• Exploring methods for dealing with errors in organizations
• Learning how to establish a system of psychological safety
• Gaining insights into the crisis planning of flight crews
• Applying your learnings alongside Lufthansa pilots in complex simulators

Key topics

• Creating an organizational learning culture
• Understanding the prerequisites of psychological safety
• Overcoming potential obstacles
• Driving decision-making processes in complex situations
• Maintaining control in dynamic and fluid situations
• Managing crisis communication

Agenda

Day 1 – Managing dynamics of pressure situations

• Principles of dealing with high-pressure situations
• Simulation and debrief

Day 2 – Practicing crisis management

• Decision making in high-stress situations
• Practicing crisis management in a flight simulator
• (Lufthansa)

Day 3 – Managing external pressure situations

• Managing external pressure situations
• Developing a crisis narrative
• Interacting with media