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European School of Management and Technology

Leadership Under Pressure

ESMT - Error Management: The Missing Factor in Today's Organizations
Nov 13—15, 2019
3 days
Berlin, Germany
EUR 5400 ≈USD 6080
EUR 1800 per day

How it works


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Leading effectively in unexpected and dynamic situations.

How do strong organizations become involved in disasters or bankruptcies, despite having managers with solid professional backgrounds?

The English language program “Leadership under Pressure” (LUP) draws on experience from the high-risk aviation industry to illustrate ways of proactively managing pressure, errors, and crises in complex organizations.

The program presents the best of ESMT Berlin thought leadership on error management.

Key benefits

  • stay on top of volatile situations and introduce support strategies for mastering the dynamics of these situations
  • learn conceptual frameworks for leading high-pressure situations that can disrupt organizational flows, processes, and employee interactions
  • identify various mindsets and behaviors involved in making mistakes, whether they are made by individuals, a division or an organization
  • solid network of global contacts

Key topics

  • Avoiding the blame game
  • Maintaining control in dynamic and fluid situations
  • Assessing different crisis stages
  • Managing communication
  • Driving decision-making processes in dynamic and high-workload situations
  • Leading teams during crises
  • Understanding the prerequisites for error management
  • Overcoming potential obstacles
  • Exercises in real flight simulators of Lufthansa Flight Training

Who should attend

All professionals, who have to deal with complex leadership situations, either because of the daily risks to a company’s production lines or the need to change organizational behavior when dealing with pressure, crises, and mistakes.

The program is limited to twenty participants.


EDUCATION 1997 PhD in Communication Westfalische Wilhelms-University CURRENT APPOINTMENTS 2016 - Now Deputy Dean (Programmes) Lee Kong Chian School of Business, Singapore Management University 2016 - Now Area Coordinator of Corporate Communication Lee Kong Chian School of Business, S...
Jan Hagen is an associate professor at ESMT. Jan’s research and teaching focus is on leadership. He is particularly interested to understand how teams and organizations deal with errors. Apart from journal articles he published the book Confronting Mistakes – Lessons from the Aviation Industry wh...


Detailed Description
Detailed Description

Next dates

Nov 13—15, 2019
3 days
Berlin, Germany
EUR 5400 ≈USD 6080
EUR 1800 per day

How it works

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