Leadership Excellence for Administrative Professionals

Become a More Effective Resource for Peak Performance in your Organization

Administrative excellence involves much more than checking tasks off your to-do list. It requires taking a leadership mindset to ensure you are doing the right things and making the right decisions.

Designed for administrative professionals, this course develops key administration management competencies, with a specific focus on communication skills, problem solving, decision making, and working within a dispersed work environment. The goal is to help you become an effective resource for peak performance within your organization.

Benefits for you

• Hold more effective dialogues with leadership at all levels
• Apply creative solutions to administrative problems and opportunities
• Make better decisions about workload management based on leadership priorities
• Improve your relationship with your boss and the others you support
• Increase your efficiency by self-managing the way you think and respond
• Employ a leadership mindset to achieve peak performance

Online program format

Each day of the program includes facilitator-led online sessions in real time, with ample breaks provided. Sessions are highly interactive, enabling you to network with peers, brainstorm ideas, engage in skill-building activities, and receive constructive feedback. You will also have access to self-directed resources (readings, videos, self-assessments etc.) that you can review at any time.

Program content

• Prioritizing personal and organizational objectives
• Thinking more proactively with an executive frame of mind
• Communicating upwards with power: options and solutions
• Applying critical thinking tools for improved problem/opportunity analysis and decision making
• Using mind-mapping to uncover and explore creative solutions
• Developing your critical listening skills
• Identifying root causes and underlying issues
• Presenting solutions confidently to others at all levels
• Building on the strengths of inter-generational team members
• Creating a personal plan to work with remote team members

Special Features

Working with other administrative professionals who face similar issues, you will engage in self-assessments, simulated demonstrations and team collaboration exercises. You will also receive a variety of resource tools for administrative excellence.