Getting Results Without Authority

Learn how to be persuasive at work and get the results you need without authority. Unleash your personal power to negotiate, influence and persuade. Whether you’re dealing with bosses, colleagues, staff members or senior management; the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. The people with whom you interact in business can change on a moment’s notice, making the ability to be persuasive with anyone in the workplace to achieve desired results is crucial—especially when you don’t have immediate authority to command their cooperation.

Register to this intensive 3-day persuasion and influence training programme focused on practical learning, designed and facilitated by business people that understand your challenges and will guide you to find effective solutions.

Your immediate takeway:

• Understand exchange and reciprocity to persuade (the first steps in the influence process)
• Adapt your communication style to maximise your credibility
• Turn your character and capabilities into influence
• Persuade with a framework of discovery, preparation and dialogue

You’ll practice persuasive communication and other influencing techniques right from day one through the final activity on day three of this information-packed programme—and enhance your learning with videos, exercises, assessment tools and group discussions.

This persuasion and influence training course combines proven-by-practice methods with new insights and ideas that will grow your persuasion and influencing skills. You will gain a wider perspective of communication through breakout sessions, exercises, and case applications.

How will you benefit?

After participating in this programme, you will grow your persuasion and influence skills & competencies and be able to:

• Establish or regain credibility so you can begin to influence people
• Effectively use your power base to persuade others
• Understand the person you’re trying to influence—and persuade through give-and-take
• Develop and grow relationships within your organization and beyond
• Create a collaborative work environment for faster, better results
• Let communication differences work for, not against, you
• Successfully sell your ideas and implement change
• Achieve trust and give-and-take relationships up, down and across the organization
• Influence people while projecting self-confidence without being pushy
• Adapt your style to the person or situation you’re dealing with
• Identify various negotiating techniques that promote win-win outcomes

During this programme you will:

• Network and learn from a diverse group of peers from different functions, industries and countries
• Develop a personal action plan to implement back at work
• Learn and practice using real-world examples over 3 interactive days

What will you learn and practice?

Getting Results without Authority is a 3-days hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former experience in international companies.

Programme Outline:

Personal Power

• Understanding your personal power
• Personal power behaviors
• Attributes of effective/ineffective influencers
• Your power relative to the other person
• Influencing strategies
• Commitment Model: why commitment from others doesn’t happen by chance

Reciprocity and Relationships: The First Step in the Influence Process

• Mental model of influence
• Reciprocity assessment and case study
• Principles of reciprocity
• Building relationships
• Creating partnership

Communication Style

• The importance of flexing with communication style preferences when influencing others
• Various communication styles you come across at work
• Identifying your preferred communication style and those of others
• The impact of the negative attribution cycle

Persuasion

• Key components of persuasive communication skills: discovery, preparation, dialogue
• The need to adjust to different audiences
• Understanding the world of the other person
• The role of investment and risk in persuasion
• Achieving credibility
• Managing stakeholders
• Reaching a common goal
• Selling your position by providing evidence
• Connecting emotionally
• Best form of communication: listening, questioning
• Practising persuasion in business techniques

When Conflict Comes Between You and Your Desired Results

• Approaches to conflict resolution
• Conflict activity
• Giving and receiving feedback
• Using a win-win mindset

Getting Better Results Through Negotiation

• Power, information, timing and approach
• Basic principles of negotiation
• Various steps in negotiation
• Final negotiation activity