The Competent Manager

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development


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Who should attend

  • Professionals in all functional areas of the organisation
  • Professionals who are operating at a first line or middle management level and wish to consolidate their management experience.
  • Anyone who is aspiring for a management position.

About the course

This comprehensive development training will give you the tools and skills you will need to manage your team and be a COMPETENT MANAGER covering all aspects of modern management, this is your opportunity to learn and practice a whole range of tried and tested and cutting edge techniques for managing people. You will leave this training with added confidence to get the very best out of your team and manage in a way that will motivate and inspire your team to achieve greater results and work in a more productive way. By using the techniques learned on this training you will soon be seen within your organisation as a Competent Manager.

Course Objectives

By the end of this training you will be able to:

  • Develop their understanding of the skills and competencies required by the competent manager
  • Develop an understanding of different approaches to management, including leadership styles
  • Learn how to performance manage teams and individuals
  • Understand how to manage and develop teams
  • Consider the role of negotiation, influencing and persuasion for the competent manager
  • Plan your own continuous professional development

Course Outline


  • Reviewing the role of the competent manager
  • Identifying the skills and competencies required by the role
  • Understanding how management has to adapt to culture
  • The new business reality and is impact on managers
  • Building a professional development plan
  • Creating business culture within out team
  • Creating minimum behavioural standards
  • Risk, reward, and motivation


  • Reviewing alternative approaches to management
  • Establishing your own leadership and management style
  • Identifying the impact your leadership and management style has on your team
  • Learning that personality styles and assigning responsibility are linked
  • Understanding the mindset of your staff
  • How to run effective team meetings
  • How to hold performance improvement meeting
  • Time management


  • Identifying and agreeing individual and team objectives
  • Ensuring everything is in place for excellent performance
  • Monitoring performance
  • Reviewing performance and giving feedback
  • Effective questioning techniques
  • Silent coaching to improve individual performance
  • Listening a managers greatest weapon
  • 4 quadrant model of motivation


  • Understanding the difference between a group and a team
  • Different team roles and their contribution to a successful team
  • Identifying and planning effective team development
  • How to present our ideas to the team
  • Communication tools for managers
  • The relationship bank account
  • Deposits and withdrawals
  • Creating a culture of recognition
  • The recognition formula


  • Influencing your line manager, colleagues and customer
  • Identifying appropriate opportunities and strategies for persuasion.
  • Negotiation secrets to help you win
  • Letting the other person Save face
  • Case study of elite negotiators
  • Continuing development schedule
  • Readers are leaders

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Videos and materials

The Competent Manager at ICTD International Centre for Training and Development

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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