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ILR School

Emotional Intelligence: an Edge for Leaders (LD363)

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Next dates

May 8—9
2 days
New York, New York, United States
USD 1495
USD 747 per day
Nov 14—15
2 days
New York, New York, United States
USD 1495
USD 747 per day


Emotional Intelligence ("EI") is the ability to harness your emotions in sensing, understanding, and responding adeptly to social cues in your environment. It is often referred to as "common sense" that allows one to relate to people and get along in the world. And research has shown that EI is a far better predictor of success than IQ.

Emotional intelligence is what every leader uses to make pivotal decisions, plan projects and initiatives, solve problems, interact with clients, set performance expectations, communicate feedback, and interact with colleagues of all levels.

While your IQ will remain stable for most of your life, you can develop and perfect the competencies associated with EI to achieve higher performance as a leader. This workshop will show you how.

Key Topics

  • Utilizing EI to boost staff morale and motivation, performance, feedback and talent retention
  • Your EI Profile: Debrief the results and develop an action plan to enhance your EQ
  • Scientific findings in detecting social cues
  • Emotions and Logic: their combined effect on logic and judgment
  • Case studies of high EI performers
  • Reading others and seeing beyond what others want you to see
  • Using EI to leave the right impression on others

Approach and Features

Prior to the workshop, each participant completes the Bar-On EQ-I Questionnaire, the first scientifically developed and validated measure of EI. Your personal profile is then reviewed by the instructor and used during the workshop to provide coaching so you can start learning how to interpret and improve your personal EI.


Patricia Harmon, innovation consultant, facilitator and executive coach. She has conducted advanced thinking workshops for global organizations such as Estee Lauder, Goldman Sachs, Merck & Co., Motorola and New York Times. Pat helps organizations bring about change by using a comprehensive co...
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