Developing Your Emotional Intelligence

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development


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Who should attend

Anyone who needs to develop their assertiveness skills in the workplace and improve self-esteem

About the course

Emotional intelligence (EI) is vital to being an effective and high-performing member of any team. Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have a stand-out advantage in any organization.

Course Objectives

By the end of our Confidence Building training and Assertiveness course you will be able to:

  • Recognize the benefits of developing EI
  • Define EI competencies and origins
  • Identify personal strengths and limitations using the Emotional and Social Competency Inventory
  • Apply the researched EI competency framework to optimize professional performance and working relationships
  • Build a personal development strategy

Course Outline

The Meaning and Value of Emotional Intelligence

  • Defining Emotional Intelligence (EI)
  • Comprehending the neurological and physiological underpinnings of EI
  • Relating the behaviors, impact and challenges of EI on workplace performance
  • Identifying your workplace relationships and their importance to yourself and others

Explaining the EI Competency Framework

  • Defining the four domains in the Emotional Intelligence model
  • Explaining the relevant competencies associated with each domain

Gaining Personal Insight into Your EI Competencies through a Self-Assessment

  • Describing your EI strengths and challenges to illustrate your ESCI profile
  • Selecting potential developmental areas for enhancing your EI skills
  • Being aware of your personal reactions to the self-assessment

Tools and Techniques for Increasing Competence in the Four Domains of EI

  • Explaining each domain: Self Awareness, Self-Management, Social Awareness, Relationship Management
  • Describing developmental activities that will increase skill and understanding
  • Practicing developmental activities associated with each domain

Identifying Areas for Improvement and Specific Steps for Developing EI

  • Consolidating information from assessment/reflection into an action plan
  • Planning specific techniques to act on improvement areas
  • Devising methods to maintain focus on development plans

Learning Objectives

  • Recognize the Impact Emotional Intelligence Has on Your Professional Development
  • Assess Your Current Emotional Intelligence
  • Identify the Four Key Emotional Skills
  • Apply Emotional Intelligence to a Broad Variety of Workplace Activities
  • Use the EI Blueprint to Approach Difficult Professional Interpersonal Challenges
  • Create an Action Plan for Continued Emotional Intelligence Self-Development

Overview of Emotional Intelligence

  • List Personal Workplace Benefits to Be Gained By Developing Emotional Intelligence
  • Assess and Analyze Your Present Emotional Intelligence
  • Synthesize What Each Element of the Emotional Intelligence Model Brings to Developing Productive Working Relationships

Identifying Emotions

  • Identify Personal Emotions and Their Associated Feelings
  • Recognize Common Verbal and Nonverbal Cues Associated with Specific Emotional Expressions
  • Apply Emotionally Intelligent Listening Skills to Enhance Awareness of Others Emotions

Understanding Emotions

  • Explain How the Brain Works in the Emotional Response System
  • Assess Individual Emotional Responses to Shared and Common Situations
  • Review Ways to Describe Emotions and Subsequent Moods Using Complex Emotional Vocabulary

Leveraging Emotions

  • Define the Role of Emotion in How We Think and Physically Feel
  • Recognize and Manage Physical Responses to Emotions
  • Investigate and Apply Mood induction strategies

Managing Emotions

  • Identify the Personal Cost Benefit for Staying Open to, Rather Than Suppressing, Emotions
  • List and Apply Preventive Strategies to Manage Emotions
  • List and Apply Responsive Strategies to Manage Emotions

Emotional Intelligence Blueprint

  • Identify the Four Steps of the Emotional Intelligence Blueprint Process
  • Apply Each Step in the Emotional Intelligence Blueprint Process
  • Employ the Emotional Intelligence Blueprint to a Workplace-Specific Case Study

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Videos and materials

Developing Your Emotional Intelligence at ICTD International Centre for Training and Development

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.