ICTD International Centre for Training and Development

Developing Your Emotional Intelligence

Available dates

Nov 24—28, 2019
5 days
Dubai, United Arab Emirates
USD 3300
USD 660 per day


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About the course

Emotional intelligence (EI) is vital to being an effective and high-performing member of any team. Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have a stand-out advantage in any organization.

Course Objectives

By the end of our Confidence Building training and Assertiveness course you will be able to:

  • Recognize the benefits of developing EI
  • Define EI competencies and origins
  • Identify personal strengths and limitations using the Emotional and Social Competency Inventory
  • Apply the researched EI competency framework to optimize professional performance and working relationships
  • Build a personal development strategy

Course Outline

The Meaning and Value of Emotional Intelligence

  • Defining Emotional Intelligence (EI)
  • Comprehending the neurological and physiological underpinnings of EI
  • Relating the behaviors, impact and challenges of EI on workplace performance
  • Identifying your workplace relationships and their importance to yourself and others

Explaining the EI Competency Framework

  • Defining the four domains in the Emotional Intelligence model
  • Explaining the relevant competencies associated with each domain

Gaining Personal Insight into Your EI Competencies through a Self-Assessment

  • Describing your EI strengths and challenges to illustrate your ESCI profile
  • Selecting potential developmental areas for enhancing your EI skills
  • Being aware of your personal reactions to the self-assessment

Tools and Techniques for Increasing Competence in the Four Domains of EI

  • Explaining each domain: Self Awareness, Self-Management, Social Awareness, Relationship Management
  • Describing developmental activities that will increase skill and understanding
  • Practicing developmental activities associated with each domain

Identifying Areas for Improvement and Specific Steps for Developing EI

  • Consolidating information from assessment/reflection into an action plan
  • Planning specific techniques to act on improvement areas
  • Devising methods to maintain focus on development plans

Learning Objectives

  • Recognize the Impact Emotional Intelligence Has on Your Professional Development
  • Assess Your Current Emotional Intelligence
  • Identify the Four Key Emotional Skills
  • Apply Emotional Intelligence to a Broad Variety of Workplace Activities
  • Use the EI Blueprint to Approach Difficult Professional Interpersonal Challenges
  • Create an Action Plan for Continued Emotional Intelligence Self-Development

Overview of Emotional Intelligence

  • List Personal Workplace Benefits to Be Gained By Developing Emotional Intelligence
  • Assess and Analyze Your Present Emotional Intelligence
  • Synthesize What Each Element of the Emotional Intelligence Model Brings to Developing Productive Working Relationships

Identifying Emotions

  • Identify Personal Emotions and Their Associated Feelings
  • Recognize Common Verbal and Nonverbal Cues Associated with Specific Emotional Expressions
  • Apply Emotionally Intelligent Listening Skills to Enhance Awareness of Others Emotions

Understanding Emotions

  • Explain How the Brain Works in the Emotional Response System
  • Assess Individual Emotional Responses to Shared and Common Situations
  • Review Ways to Describe Emotions and Subsequent Moods Using Complex Emotional Vocabulary

Leveraging Emotions

  • Define the Role of Emotion in How We Think and Physically Feel
  • Recognize and Manage Physical Responses to Emotions
  • Investigate and Apply Mood induction strategies

Managing Emotions

  • Identify the Personal Cost Benefit for Staying Open to, Rather Than Suppressing, Emotions
  • List and Apply Preventive Strategies to Manage Emotions
  • List and Apply Responsive Strategies to Manage Emotions

Emotional Intelligence Blueprint

  • Identify the Four Steps of the Emotional Intelligence Blueprint Process
  • Apply Each Step in the Emotional Intelligence Blueprint Process
  • Employ the Emotional Intelligence Blueprint to a Workplace-Specific Case Study

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Anyone who needs to develop their assertiveness skills in the workplace and improve self-esteem

Course reviews

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