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ICTD International Centre for Training and Development

Emergency Response Planning and Crisis Management

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This course will give you a greater understanding of the emergency response planning process. It is ideal for middle to senior managers or new employees who may, in the course of their normal duties, be called upon to take up a position in their company’s emergency response organization.

Course Objectives

Upon successful completion of this course, the delegates will be able to:

  • Gain a comprehensive knowledge of the practices and procedures of Emergency Crisis Management
  • Recognize the attributes between incidents, emergencies and crisis situations
  • Provide understanding of methodology and importance of emergency response planning
  • Employ the roles and responsibilities, tools and techniques in crisis management

Course Outline

### Day 1

  • Crisis Management Philosophy, and Risk Management Assessment
  • Identifying Hazards & Controlling Risks
  • Responsibilities in an Industrial Concern

Day 2

  • Emergency Response Philosophy
  • Methodology of Emergency Response
  • Importance of Emergency Response Planning

### Day 3

  • Roles & Responsibilities of Crisis Management & Emergency Response Teams
  • Tools & Techniques for Crisis Management & Emergency Response Teams
  • Training & Development of Emergency Response Teams

Day 4

  • Crisis Management & Emergency Response Planning
  • Essentials of Organizational Resilience
  • Crisis Management – Communication & Media Management

Day 5

  • HR Management in Crisis/Emergency
  • Crisis Operational Leadership
  • Crisis Management Recovery

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

This course is intended for personnel who form part of a team working within critical areas of emergency response and risk management.


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