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ICTD International Centre for Training and Development

High Achievement Leadership & Crisis Management

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About the course

This course provides leadership training in the skills required to manage yourself and other people, and demonstrates how excellent leadership transforms organizations.

There are major challenges facing the leaders of today who seek to shape organizations for tomorrow. New models of leadership are emerging to address these challenges, and these developments require a different approach to thinking about effective leadership. There is also an increasing demand for ethical and engaging leadership that enhances the performance and well-being of employees, as well as the performance of the organization.

Course Objectives

This course defines and examines what is meant by Crisis Management noting the special need for crisis management in today’s world. The vital importance to an organization of having a crisis management plan in place is emphasized. Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution.

Upon completion of this course the student will be able to:

  • Define organizational crisis
  • Identify types of crisis situations
  • Identify the phases of a typical crisis
  • Forecast and assess risks
  • Identify key elements of a best practice model for crisis management
  • Define Crisis management team responsibilities

Develop the Business continuity plan (BCP), the Disaster Recovery Plan and the Crisis Communication Plan.

Course Outline

Unit 1: Introduction to Crisis Management

  • Crises management definition
  • Crisis management Purpose
  • Elements of crises management
  • Frame of crisis management
  • Planning for Crisis Management
  • Communication in crisis management
  • Examples and Case Studies

Unit 2: Crisis Management Models and Theories

  • Characteristics of crisis management
  • Types of crisis situations
  • The phases of a typical crisis
  • Categories of crisis risk
  • Identify the need for crisis management
  • Key elements of a best practice model for crisis management

Unit 3: Risk Management

  • Categories of Risk
  • Risk Management Strategy
  • Risk Management: planning, resourcing, monitoring and controlling
  • Risk Assessment: identification, estimation and evaluation
  • Assessment ratings and risk assessment matrix

Unit 4: Crisis Management Planning

  • Benefits of having a crisis management plan
  • Recommended practices in crisis management planning
  • Guidelines for preparing for potential risks
  • Guidelines for developing crisis management plan
  • Business Continuity Plan
  • Disaster Recovery Plan
  • Crisis Communication Plan

Unit 5: Crisis Communications

  • Information services emergency plan
  • Identify features of an emergency contact list
  • Crisis management plan templates
  • The benefits of having a communications plan
  • Identify key questions asked in every crisis
  • Planning communication with stakeholders

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

This course is designed for Senior Managers, Executives within any organization, HR Managers, Communication Officers, Team Leaders, Facilitators and Project Managers.

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