Who should attend
You are a business executive, manager or team leader, facing disruption and uncertainty, operating in a high-risk environment, or in a highly reactive industry, and need to navigate online and offline crisis management.
Your class is individually put together through a selection process to ensure that you experience the most impactful learning with a truly diverse group of global peers. Your class will become a trusted resource, encourage your learning journey and surprise you in many unanticipated beneficial ways both during and beyond your classroom experience.
About the course
Lead through the challenges of disruptive events
- Discover how to leverage agile team structures to manage a crisis successfully
- Reflect on your own cognitive biases and how best to address them
- Learn how to communicate effectively and increase trust with your stakeholders
- Examine previous crises encountered and plan for future events
- Create a Crisis Response plan for your organization
If the global COVID-19 pandemic has taught us anything, it is that none of us can predict what lies ahead. What we can foresee, however, is that as a business leader and executive, you will likely face other crises in the future. What are the lessons you can learn from previous crises? How do you prepare for a better response to future critical events?
This program equips you with applicable insights and practical skills for navigating critical moments – before, during and after a crisis strikes. You will go through a hands-on learning journey, grounded in disruption response theory and psychology. You will learn how to better understand and address your own cognitive biases, communicate effectively in turbulent times, restore trust with key stakeholders, draw meaningful conclusions from previous disruptive events, and prepare for potential future setbacks.
Throughout the program, you will analyze crises of various origins and industries, and will prepare your own Crisis Response plan to help your organization cope in times of uncertainty and bounce back stronger in a post-crisis next normal.
Your Learning Journey
During this four-week journey, you will explore different tools, strategies and frameworks on how to better prepare and manage a crisis. By exploring numerous examples of actual crisis situations and business cases, you will glean valuable lessons and apply the learning to your own organizational context. Supported by your professional learning coach, by the end of the program, you will establish a crisis response plan for your organization.
The program is structured in four units, covering the following topics:
Unit 1: Prepare for the unknown
- Learn about different types of crises
- Identify strategies and models that will help you become a more resilient organization
- Understand how social capital and agile team structures can be key to successfully managing a crisis
Unit 2: Accept your limitations
- Demonstrate a deep understanding of your own cognitive biases and know how best to address them
- Be able to have smarter conversations with multiple stakeholders
- Find out how to manage yourself effectively in a crisis
Unit 3: Manage the spotlight
- Learn how to communicate effectively in a crisis and increase trust with your stakeholders
- Understand how to manage the spotlight and balance informative and engaging communication and the importance of facts
- Be aware of the role of media in times of crises
Unit 4: Post-crisis: Reflect and prepare
- Understand that crises have long roots
- Understand the importance of stepping back and reflecting on a possible post-crisis-crisis
- Reflect on what you can learn from past crises your organization has been exposed to and how to prepare for potential future crises
Personalized coaching for maximum impact
You will have a dedicated executive coach, making sure you receive a highly individualized learning experience.
Your personal coach accompanies you through your 4-week learning journey on this Crisis Management online course. They provide support and feedback as you apply your learning directly into your workplace, where it has an immediate impact.
Their input helps you translate your learning to your particular context. By spreading this feedback regularly throughout the program, you'll be sure to embed your ongoing learning directly in your daily work.
Your coach interacts with you via video, in writing, and over the phone. You have calls and written feedback spread across the 4 weeks at intervals that consolidate your learning.
Your learning coach helps you
- Define your learning objectives
- Review your progress on a weekly basis
- Overcome your challenges
- Translate what you learn to your own context
Sam Abadir teaches international negotiations and global awareness for INSEAD Executive Education since 2003, Sam is also directing a number of executive programmes – including Mastering International Negotiation, Mastering Business Excellence (Asia, Latin America and North America Safety and Lea...
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.