ICTD International Centre for Training and Development

Achieving Successful Outcomes Though Effective Management

Available dates

Aug 9—13, 2020
5 days
Dubai, United Arab Emirates
USD 3300
USD 660 per day
Oct 11—15, 2020
5 days
Istanbul, Turkey
USD 3300
USD 660 per day


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About the course

Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity.   Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self‐awareness in developing sensitivity to and better communication with others. You’ll leave this seminar well versed in the most effective methods for managing people, including dealing with difficult people, winning cooperation and trust and ensuring that your people’s values and your organization’s goals are in sync.  

Course Objectives

  • Apply core management skills, tools and techniques to deliver results
  • Develop a proactive customer‐focused approach
  • Enhance your leadership abilities by developing emotional intelligence
  • Communicate with, motivate and empower your team
  • Delegate work to individuals and teams
  • Develop a management vision for success

Course Outline

  Best practices of contemporary management

  • Defining customer success
  • Establishing a sense of direction
  • Adopting a continuous improvement mindset
  • Empowering people for high performance
  • Knowing yourself: developing three key intrapersonal skills
  • Working with others: applying integral interpersonal skills
  • Responding appropriately in key situations
  • Using emotional intelligence to lead by example   Recognizing key motivators

  • Avoiding the top de‐motivators

  • Leveraging motivators that work for everyone

  • Maximizing your impact on motivation

  • Identifying people's basic needs

  • Recognizing and responding to generational differences

  • Developing and applying a motivational strategy   Fostering commitment through effective delegation

  • Creating a spirit of partnership

  • Establishing a common understanding of success

  • Applying a proven step‐by‐step process for delegation

  • Setting group norms for yourself and your team

  • How your expectations influence others

  • Establishing shared purpose and mutual accountability   Amplifying individual contributions through synergistic teamwork

  • Creating an environment conducive to collaboration

  • Practical and productive team‐building techniques

  • Developing others to achieve their potential

  • Focusing performance through effective measures

  • Utilizing continuous appraisal techniques

  • Integrating coaching and appraisal to build performance   Starting with the end in mind – Vision

  • Creating momentum and flexibility in your team

  • Keeping the future in focus

  • Taking action to implement your personal vision

  • Challenging organizational constraint  

    Course Methodology

A variety of methodologies will be used during the course that includes: * (30%) Based on Case Studies * (30%) Techniques  * (30%) Role Play * (10%) Concepts * Pre-test and Post-test * Variety of Learning Methods * Lectures * Case Studies and Self Questionaires * Group Work * Discussion * Presentation

Who should attend

Managers wishing to broaden and improve their skill sets, those new to management, and those who wish to build their knowledge of contemporary management techniques.

Course reviews

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