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Who should attend
Managers wishing to broaden and improve their skill sets, those new to management, and those who wish to build their knowledge of contemporary management techniques.
About the course
Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self‐awareness in developing sensitivity to and better communication with others. You’ll leave this seminar well versed in the most effective methods for managing people, including dealing with difficult people, winning cooperation and trust and ensuring that your people’s values and your organization’s goals are in sync.
- Apply core management skills, tools and techniques to deliver results
- Develop a proactive customer‐focused approach
- Enhance your leadership abilities by developing emotional intelligence
- Communicate with, motivate and empower your team
- Delegate work to individuals and teams
- Develop a management vision for success
Best practices of contemporary management
- Defining customer success
- Establishing a sense of direction
- Adopting a continuous improvement mindset
- Empowering people for high performance
- Knowing yourself: developing three key intrapersonal skills
- Working with others: applying integral interpersonal skills
- Responding appropriately in key situations
Using emotional intelligence to lead by example Recognizing key motivators
Avoiding the top de‐motivators
Leveraging motivators that work for everyone
Maximizing your impact on motivation
Identifying people's basic needs
Recognizing and responding to generational differences
Developing and applying a motivational strategy Fostering commitment through effective delegation
Creating a spirit of partnership
Establishing a common understanding of success
Applying a proven step‐by‐step process for delegation
Setting group norms for yourself and your team
How your expectations influence others
Establishing shared purpose and mutual accountability Amplifying individual contributions through synergistic teamwork
Creating an environment conducive to collaboration
Practical and productive team‐building techniques
Developing others to achieve their potential
Focusing performance through effective measures
Utilizing continuous appraisal techniques
Integrating coaching and appraisal to build performance Starting with the end in mind – Vision
Creating momentum and flexibility in your team
Keeping the future in focus
Taking action to implement your personal vision
Challenging organizational constraint
A variety of methodologies will be used during the course that includes: * (30%) Based on Case Studies * (30%) Techniques * (30%) Role Play * (10%) Concepts * Pre-test and Post-test * Variety of Learning Methods * Lectures * Case Studies and Self Questionaires * Group Work * Discussion * Presentation
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.