Best executive courses in New York (United States)

ILR School

Facilitating Conflict: Collaborative Problem Solving

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions,...

ILR School

Generational Differences at Work

Communicate effectively and respectfully in a multi-generational workplace while leveraging differences to build stronger work relationships. Understand why generational differences exist and prepare to change your mindset to use new ways of communicating with others. Learn to avoid making...

ILR School

Advanced Internal Investigations Practice (CO350)

Apply learnings from Advanced Internal Investigations Process. Practice techniques using a real-life employee complaint by conducting the intake interview, planning and conducting the investigation, making findings and conclusions, making recommendations and implementation of the outcome. Develop...

ILR School

Conflict in a Union Environment (LR208)

Learn practical approaches of how to diagnose and address this conflict and build a strong and productive relationship. Key focus is on the roles of union representatives and supervisors, rules and norms of a unionized environment, pre-discipline, just cause, communication skills and...

ILR School

Grievance and Arbitration Handling (LR202)

This interactive course teaches how to analyze grievances and conduct grievance meetings with an eye towards fact-finding and resolution. Learn the basics of how arbitration works with the goal of being a more effective representative during the hearing. The Grievance and Arbitration process is...

ILR School

Creative Thinking at Work

Creative thinking and innovation goes beyond problem-solving and continuous improvement. It is about value creation and the ability to see opportunities for growth where others do not. Whether entering new markets, launching new products and services, or re-thinking current processes, it takes an...

ILR School

Negotiating With Difficult People

Learn key strategic and tactical choices in negotiating with irrational, narcissistic people. Drawing on techniques used by hostage negotiators, participants practice behavioral and communication techniques designed to redirect resistance. Techniques can be used in dealing with difficult people...

ILR School

Influence and Persuasion

Influence and persuasion is an important set of skills that helps you achieve success in life. Whether it's selling products or services, getting others on board with your point of view, or simply motivating others to act in a certain way, these skills will significantly help you achieve...

ILR School

Inclusive Recruiting and Interviewing Practices

Designed to provide participants with the essential skills and knowledge needed to implement inclusive recruitment practices, this course explores the importance of conducting effective interviews and making informed hiring decisions in an evolving and dynamic workplace. Participants will learn...

ILR School

Conscious Inclusion and Allyship

From individual work styles to feeling a sense of belonging where you can be your authentic self at work, we ask participants to take an inside-out view on how they show up as a leader, how they influence others and how they can impact the organization in an effort to build a more equitable...