Facilitating Conflict: Collaborative Problem Solving

ILR School

How long?

  • 3 days
  • online

ILR School

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Who should attend

  • Entry-level to senior HR professionals
  • Global HR managers
  • Employee relations managers
  • Generalists seeking to move into a specialized role
  • EEO, compliance and security professionals conducting internal employee-related investigations

About the course

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.

Conflict in the workplace is inevitable. Learning and applying key problem-solving skills can help you make conflict more manageable for everyone.

In this course, you'll learn techniques, tools, processes, and skills for facilitating conflict using a collaborative problem-solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, and facilitating and gaining commitment.

It is recommended to take CO251 Effective Employee Relations before taking this workshop.

Key Course Takeaways

  • Understand and apply methods and tools for problem solving and resolving one-on-one conflicts
  • Focus on listening to gain clarity, navigate conflict styles, identify issues, develop options, gain commitment, and follow through
  • Learn how to identify skills capacity and develop employee problem-solving conflict skills
  • Apply new skills and participate in networking through virtual breakout rooms

Experts

Susan Brecher

Susan Brecher, currently the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design is an employment practices attorney and expert in training and curriculum design for both online and classroom based workshops. She has broad experience in advising, consultin...

Katrina Nobles

Katrina Nobles is the Director of Conflict Programs for the Scheinman Institute on Conflict Resolution at the Cornell University School of Industrial and Labor Relations, focusing on educating the next generation of neutrals and practitioners on campus and in the workplace. Nobles designs curricu...

Facilitating Conflict: Collaborative Problem Solving at ILR School

From  $1,595
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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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