Best executive courses in Dubai (United Arab Emirates)

ICTD International Centre for Training and Development

Leadership & Communication

Course Objectives By the end of the program, participants will be able to: Apply breakthrough leadership and communication techniques to drive business value and become more powerful leaders. Implement best practices for influencing peers, managers, subordinates, customers and other...

ICTD International Centre for Training and Development

Developing Effective Telephone Skills

Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and its use is often taken for granted in the way we speak to our customers, the way relationships are forged or broken and the way information is relayed. The ability...

ICTD International Centre for Training and Development

Customer Service Essentials: Basic Skills for Serving Others

Understand the importance of a customer service culture in a competitive environment. Course Objectives Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining...

ICTD International Centre for Training and Development

Building Customer Relationship

After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate...

ICTD International Centre for Training and Development

Customer Service Perspective

Providing excellent customer service is essential to the long-term viability of every business. The Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its...

ICTD International Centre for Training and Development

Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence

A company’s most vital asset is its customers. Without them, we could not exist in business. When you satisfy our customers, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations which...

ICTD International Centre for Training and Development

High Performance Road map to Customer Service Excellence

Obsession with the customer is the single most vital factor in business success today! The main priority in any business must be to win and keep the customer, with emphasis on building a growing customer base. Failure to do so simply means no profits, no growth, no jobs, and no business! Success...

ICTD International Centre for Training and Development

Customer Focus in Business Markets

This course provides a progressive approach to business marketing and business market management, which is the process of understanding, creating and delivering value to targeted business markets and customers. Business markets are composed of firms, institutions or governments. The course...

ICTD International Centre for Training and Development

Advanced Customer Satisfaction Measurement

Customer surveys are an invaluable tool for understanding the customer's perception of your service delivery. Findings from a survey program provide critical information about your support center's performance -- information that can serve as a basis for continuous improvement projects and...