Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Successful Management of Interpersonal Conflict: the key to a Winning Global Enterprise

Do you readily admit that you are a "coward" when it comes to any kind of conflict? Everyone, regardless of their position at work, can learn to handle conflict more effectively. The benefits are immense and include more self-confidence, less anger, greater self-respect and more intimacy. To help...

ICTD International Centre for Training and Development

Recent Trends in Public Relations

This course will take you step-by-step through proven best approaches to PR planning and management. By following these steps, PR professionals will achieve results that can be measured and reported back to top management, and directly contribute to the organization’s success by enhancing...

ICTD International Centre for Training and Development

How to Acquire Customers and Retain Them Forever

Success in life is never just about what you know. If you are going to make your knowledge, skills and abilities work for you it is desirable to build a wide variety of contacts with whom you can share them in order to build some useful and resilient relationships. Building those relationships...

ICTD International Centre for Training and Development

Sales Fundamentals

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their...

ICTD International Centre for Training and Development

Excellent Customer Service

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this it is important to ask yourself some questions: Do you or your staff have the right skill sets to deliver...

ICTD International Centre for Training and Development

How to Achieve Better Customer Service

Whatever the organization, excellent customer service is the basis for sustained success - whether profit making or not-for-profit, all organizations are accountable for their customers’ satisfaction. Whether the customer is external, and purchasing/receiving products or services, or internal,...

ICTD International Centre for Training and Development

Advanced Customer Service Management at the Work Place

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this. Establishing a successful customer service program in your business requires commitment from yourself and your staff. You need to plan it, develop it,...

ICTD International Centre for Training and Development

Selling Skills for Customer Service

This training program teaches basic selling skills, introducing participants to tools and techniques for selling in a way that makes it easy for buyers to buy. It is designed to build confidence in making the initial contact with the potential client or customer. To underpin our sales training,...

ICTD International Centre for Training and Development

Effective Customer Care and Dealing With Different Customer

After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate...

ICTD International Centre for Training and Development

Customer Service Mindset

The goal during this phase of the Customer Service Mindset program is to provide each member of your customer service team with a big-picture perspective of their potential, along with a heightened awareness of their own responsibility for achieving excellence and the choices and actions that...