Best executive courses in Operations in Malaysia

ICTD International Centre for Training and Development

Appraisal Skills for Practice Managers

Performance Management After this course you will be able to establish and manage a performance culture, determine Key Results Areas (KRAs), set objectives and Key Performance Indicators (KPIs), and establish the right competencies and behaviors for all the roles in your organization. You will...

ICTD International Centre for Training and Development

Advanced Employee Relations

Advanced Employee Relations is the work that involves providing advice and assistance to employees and managers, program administration, research, and case management in matters related to conduct, performance, attendance, and dispute resolution. In this workshop, participants will have an...

ICTD International Centre for Training and Development

Continuous Improvement Through Creativity

This course will provide professionals with the concepts, competencies, and tools they need to Creativity on a continuous basis. Executives and other business leaders must be constantly on the lookout for new ways of doing business, improving processes, Creativity products and services, and...

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...