Compare courses
Register

Biography

Columbia Business School
Adjunct Professor of Business
Tuck School of Business at Dartmouth
Clinical Professor of Business Administration

Current Research Topics

  • Tension between art and science in business process management
  • Value of operational focus; interactions of capacity choices
  • Customer service
  • Customer retention

Professional Activities

Academic positions

  • 2000-present, Tuck School of Business at Dartmouth, Hanover, NH, Visiting Professor of Business Administration
  • 2015, Sloan School of Management, Cambridge, MA Visiting Associate Professor of Business Administration
  • 2014-present, Haas School of Business at UC Berkeley, Berkeley, CA Visiting Associate Professor of Business Administration
  • 2011-2012, Columbia Business School, New York, NY, Visiting Associate Professor of Business Administration

Working Papers

  • With M. Fleischmann and D. Pyke, “A Dynamic Pricing Model for Coordinated Sales and Operations”
  • With E. Porteus, “Joint Price and Service Level Choice Under Monopoly”
  • With E. Porteus, “Capacity Games and Customer Valuation”

Awards

  • 2012 Honorable Mention, William R. Davidson Award, Journal of Retailing
  • 2012 Tuck Class of 2012 Core Teaching Excellence Award
  • 1998 INFORMS Doctoral Colloquium Fellow
  • 1995-99 Future Professor of Manufacturing Fellowship, Sloan Foundation grant
  • 1996-97 Jaedicke Fellowship, for scholarly performance, Stanford Business School
  • 1993-95 Ron Crockett Endowed Scholarship, University of Washington
  • 1995 Beta Gamma Sigma, business honor society, University of Washington
  • 1987 Tau Beta Pi, engineering honor society, Caltech
  • 1986-89 Burton E. Greene Memorial Scholarship, Caltech

Selected Publications

  • “Retailer Dynamic Pricing and Ordering Decisions: Category Management versus Brand-by-Brand Approaches,” Journal of Retailing, Vol. 86, No. 2.
  • With E.& Johnson, “When Should a Process Be Art, Not Science?” Harvard Business Review, March, 2009.
  • With P. Kopalle and D. Pyke, “Static and Dynamic Pricing of Excess Capacity in a Make-To-Order Environment,” Production and Operations Management, Vol. 18, No. 4.
  • With M. Fleischmann and D. Pyke, “Smart Pricing,”Sloan Management Review_, Vol. 45, No. 2.
  • With E. Porteus, “Customer Service Competition in Capacitated Systems,” Manufacturing & Service Operations Management, Vol 2, No. 2.

Read about executive education

Other experts

Eric Van den Steen is a Professor of Business Administration at HBS. He holds the Royal Little chair, established in honor of the founder of Textron.  Professor Van den Steen is currently course head of the first-year Strategy course at HBS and also developed the second-year elective Creating ...
Biography Career        Prof. Biological Chemistry, Chemistry, Univ. Manchester (2005-; HEFCE funded). Reader in Analytical Science, Chemistry, UMIST/University of Manchester (2003-05). Microbiology Lecturer, University of Wales Aberystwyth (1999-03-; HEFCW funded). Wellcome Trust Research C...
Jay is a local CPA in Columbia SC that has practiced in Public Accounting and Industry for 27 years. Born and raised in Florence, SC, he graduated the University of South Carolina with a BS Degree in Accounting and obtained his CPA license in 1988 Mr. Davis has a broad spectrum of experience in P...