Joseph Hall

Current Research Topics

• Tension between art and science in business process management
• Value of operational focus; interactions of capacity choices
• Customer service
• Customer retention
  

Professional Activities

Academic positions

• 2000-present, Tuck School of Business at Dartmouth, Hanover, NH, Visiting Professor of Business Administration
• 2015, Sloan School of Management, Cambridge, MA Visiting Associate Professor of Business Administration
• 2014-present, Haas School of Business at UC Berkeley, Berkeley, CA Visiting Associate Professor of Business Administration
• 2011-2012, Columbia Business School, New York, NY, Visiting Associate Professor of Business Administration

Working Papers

• With M. Fleischmann and D. Pyke, “A Dynamic Pricing Model for Coordinated Sales and Operations”
• With E. Porteus, “Joint Price and Service Level Choice Under Monopoly”
• With E. Porteus, “Capacity Games and Customer Valuation”

Awards

• 2012 Honorable Mention, William R. Davidson Award, Journal of Retailing
• 2012 Tuck Class of 2012 Core Teaching Excellence Award
• 1998 INFORMS Doctoral Colloquium Fellow
• 1995-99 Future Professor of Manufacturing Fellowship, Sloan Foundation grant
• 1996-97 Jaedicke Fellowship, for scholarly performance, Stanford Business School
• 1993-95 Ron Crockett Endowed Scholarship, University of Washington
• 1995 Beta Gamma Sigma, business honor society, University of Washington
• 1987 Tau Beta Pi, engineering honor society, Caltech
• 1986-89 Burton E. Greene Memorial Scholarship, Caltech

Selected Publications

• “Retailer Dynamic Pricing and Ordering Decisions: Category Management versus Brand-by-Brand Approaches,” Journal of Retailing, Vol. 86, No. 2.
• With E.& Johnson, “When Should a Process Be Art, Not Science?” Harvard Business Review, March, 2009.
• With P. Kopalle and D. Pyke, “Static and Dynamic Pricing of Excess Capacity in a Make-To-Order Environment,” Production and Operations Management, Vol. 18, No. 4.
• With M. Fleischmann and D. Pyke, “Smart Pricing,”Sloan Management Review_, Vol. 45, No. 2.
• With E. Porteus, “Customer Service Competition in Capacitated Systems,” Manufacturing & Service Operations Management, Vol 2, No. 2.