Joseph Hall

Adjunct Professor of Business at Columbia Business School

Clinical Professor of Business Administration at Tuck School of Business at Dartmouth


Columbia Business School

Tuck School of Business at Dartmouth

Current Research Topics

  • Tension between art and science in business process management
  • Value of operational focus; interactions of capacity choices
  • Customer service
  • Customer retention

Professional Activities

Academic positions

  • 2000-present, Tuck School of Business at Dartmouth, Hanover, NH, Visiting Professor of Business Administration
  • 2015, Sloan School of Management, Cambridge, MA Visiting Associate Professor of Business Administration
  • 2014-present, Haas School of Business at UC Berkeley, Berkeley, CA Visiting Associate Professor of Business Administration
  • 2011-2012, Columbia Business School, New York, NY, Visiting Associate Professor of Business Administration

Working Papers

  • With M. Fleischmann and D. Pyke, “A Dynamic Pricing Model for Coordinated Sales and Operations”
  • With E. Porteus, “Joint Price and Service Level Choice Under Monopoly”
  • With E. Porteus, “Capacity Games and Customer Valuation”


  • 2012 Honorable Mention, William R. Davidson Award, Journal of Retailing
  • 2012 Tuck Class of 2012 Core Teaching Excellence Award
  • 1998 INFORMS Doctoral Colloquium Fellow
  • 1995-99 Future Professor of Manufacturing Fellowship, Sloan Foundation grant
  • 1996-97 Jaedicke Fellowship, for scholarly performance, Stanford Business School
  • 1993-95 Ron Crockett Endowed Scholarship, University of Washington
  • 1995 Beta Gamma Sigma, business honor society, University of Washington
  • 1987 Tau Beta Pi, engineering honor society, Caltech
  • 1986-89 Burton E. Greene Memorial Scholarship, Caltech

Selected Publications

  • “Retailer Dynamic Pricing and Ordering Decisions: Category Management versus Brand-by-Brand Approaches,” Journal of Retailing, Vol. 86, No. 2.
  • With E.& Johnson, “When Should a Process Be Art, Not Science?” Harvard Business Review, March, 2009.
  • With P. Kopalle and D. Pyke, “Static and Dynamic Pricing of Excess Capacity in a Make-To-Order Environment,” Production and Operations Management, Vol. 18, No. 4.
  • With M. Fleischmann and D. Pyke, “Smart Pricing,”Sloan Management Review_, Vol. 45, No. 2.
  • With E. Porteus, “Customer Service Competition in Capacitated Systems,” Manufacturing & Service Operations Management, Vol 2, No. 2.

Courses Taught

Read about executive education

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