American Management Association

Recruiting, Interviewing and Selecting Employees

Available dates

Feb 24—26, 2020
3 days
New York, New York, United States
USD 2445
USD 815 per day
Mar 11—13, 2020
3 days
Arlington, Washington, United States
USD 2445
USD 815 per day
Apr 8—10, 2020
3 days
Chicago, Illinois, United States
USD 2445
USD 815 per day
+2 more options


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About the course

The everything you need to know before you say you're hired seminar.

Learn everything you need to know about employee selection in this seminar! Making the wrong hiring decision means throwing away a substantial investment of time and money on recruitment, training and benefits. This fundamentals seminar is your ticket to make the right hiring decisions and contribute more to your company's bottom line.

How You Will Benefit

  • Improve your overall employee selection approach
  • Attract talent through innovative employee recruitment sources
  • Learn how to effectively use telephone screening and other methods to filter out the wrong applicants
  • Practice interviewing techniques to refine and develop your skills as an interviewer—including how to open and close the meeting
  • Understand how to ask the right questions to find out the information you need to know
  • Avoid interview “traps”—EEO and affirmative action

What You Will Cover

Recruitment Challenges

  • Fluctuating Economy * Variable Skill Levels * Loyalty and Commitment * Outsourcing * Applicant Expectations

Recruitment Basics

  • Factors to Consider * Proactive and Reactive Recruitment * Traditional and Creative Sources * Electronic Recruitment

Interview Preparation

  • Job Descriptions * Applications and Résumés * Time and Place * Basic Questions * Stages of the Interview

Legal Factors

  • Federal Legislation * Record Keeping and Retention Requirements * Questions to Avoid * Handle Discrimination Charges

Interview Questioning Techniques

  • Competency * Open-Ended * Hypothetical * Probing * Close-Ended

Types of Employment Interviews

  • Face-to-Face Exploratory * Telephone * Video * Human Resources * Departmental * Team

Interview Components

  • Format * Active Listening * Body Language * Balance Asking Questions and Providing Information


  • Purpose and Uses * Objective Language * Job-Related Facts * Guidelines * Effective Notes

References and Background Checks

  • Defamation of Character * Negligent Hiring and Retention * Reference Check Options * Releasing and Obtaining Reference Information * Background Checks: Compliance and Procedures


  • Testing * Selection Guidelines


Learning Objectives

  • Explain the Impact of Recruitment-Related Challenges on the Hiring Process
  • Identify Categories to Both Explore and Ignore During an Interview in Order to find the “Best Fit”
  • Distinguish Between the Effectiveness of Different Types of Questions and When They Are Best Asked
  • Identify Those Components That Will Contribute to Making an Informed Hiring Decision
  • Assess the Impact of Employment Law on Each Stage of the Hiring Process

The Hiring Process

  • Determine Current Individual Interviewing Skills and Knowledge in Relation to Key Elements of an Effective Interview
  • Describe the Benefits of Effective Interviewing Skills
  • Identify the Effects of a Poorly Planned and Executed Hiring Process
  • Isolate the Components of a Comprehensive Hiring Process

Recruitment Challenges

  • Describe the Factors Affecting Recruitment
  • Explore Applicant and Employer Perspectives
  • Identify the Process for Developing an Effective Recruitment Plan
  • Identify Legal Concerns with Regard to the Impact of Employment Law on Recruitment

Recruitment Sources

  • Isolate Organizational and Job-Specific Competencies
  • Identify the Benefits and Risks of Various Recruitment Sources
  • Attract Qualified Applicants

Interview Components

  • Identify What Applicants Need to Know
  • Identify “Best Fit” Qualities
  • Set the Stage
  • Examine Legal Concerns Regarding Interview Components

Interview Questioning Techniques

  • Distinguish Between the Effectiveness of Different Types of Questions and When They Are Best Asked
  • Discuss the Competency-Based Approach to Interviewing Compared with Other Methods
  • Examine Legal Concerns Regarding Questioning Techniques

Formula for Success

  • Identify the Role of Active Listening
  • Identify the Role of Body Language
  • Discuss Applicant Interest vs. Skill
  • Discuss How to Select the Most Productive Type of Interview


  • Discuss How Documentation Is Used in the Hiring Process
  • Examine Legal Concerns Regarding Documentation
  • Compare Effective vs. Ineffective Documentation

Social Networks and the Hiring Process

  • Define and Assess How Social Media Is Used During the Hiring Process
  • Explain the Components of a Social Media Policy
  • Identify the Legal Concerns Regarding Social Media and Hiring

The Final Selection

  • Discuss the Advantages and Disadvantages of Traditional Selection Considerations
  • Examine Legal Concerns About the Final Selection
  • Develop Final Selection Guidelines

Who should attend

Professionals with two years or less of experience in hiring, including newly hired HR professionals, HR practitioners who lack formal training, non-HR specialists who recruit, interview and/or hire as part of their jobs, and long-time HR practioners who want to reinforce or update their skills.

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