Latest Techniques for Interviewing, Testing & Effective Selection

In today’s business world Interviewing has been identified as a critical management skill. Proven results have concluded that the “Old Style” interview is a failure. Published results show it’s less than 1.5% likely to be successful. The new approach to interviewing is to use the behavioral approach – as recommended by psychologists. The approach once mastered will transform your ability to interview effectively.

Course Objectives

By the end of the program, participants will be able to:

• Recognize the complexities of recruitment and selection recruitment and selection in today’s modern environment
• Understanding the 9 stages of recruitment and selection, and the importance of each stage
• Know how to analyze a particular job and develop a job description and person specification to find the key tasks
• Apply and use a plan for selection short listing that will dramatically save time
• Consider the concept of and know when to use Testing, and personality questionnaires and when assessment centers are appropriate.
• Be able to use the new skills of the behavioral interviewer
• Be able to design and use the two step questioning technique.
• Be able to write and practice using pre written questions and the balanced score scoring system.
• Be able to use and decode behavioral body language.

Course Outline

SKILLS DEVELOPMENT

• Introduction and seminar objectives
• Self-assessment – knowledge and interviewing skills
• The recruitment process – the new process map including testing and why we use behavioral questionnaires
• Importance of behavioral listening skills –demonstration and exercise
• End of day review

THE RECRUITMENT PROCESS

• Review of previous day
• The process of interviewing – Step one Identifying the key processes of the job
• The process of interviewing - Step two incorporating all the technical information – writing the job advert –the new style
• The process of interviewing -Step three – Short listing, and the new way of preparing behavior led interviewing questions – video Knowledge based and probing questions. PRACTICE
• The process of interviewing - Step four Pre writing interview questions using the behavioral score system -PRACTICE

THE ART OF INTERVIEWING

• The process of interviewing – Step five – how to ask and take replies from the questioning process – examples.
• The process of interviewing – How to tell when candidates are not telling the truth –video clips and examples
• Step six - How to sell the company and be a model PR person throughout the interview
• Step seven – The techniques of running a professional interview – room layout, positioning, how to structure the panel.
• Step Eight – Two techniques to radically improve the decision making progress.
• Step nine – ensuring your interview is in accordance with international law – examples and demonstrations – video “what did I do wrong?”

PRACTICE MAKES PERFECT

• Review of previous learning
• Practical exercises
• Observation skills
• Interview process in practice
• Review of listening skills
• Review of question techniques
• Observable behavior from candidates
• Observable behavior from interviewer
• End of day review

FINAL INTERVIEWS

• Review –what are the critical success factors
• Practical interviews
• Listening skills reviewed

END OF COURSE REVIEW

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation