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American Management Association

Powerful Communication Techniques

Oct 30, 2019
Online
USD 279
Nov 21, 2019
Online
USD 279
Dec 18, 2019
Online
USD 279
+4 more options

How it works

Disclaimer

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Full disclaimer.

Description

This online communication skills training can help you be more effective within any organization.

Your ability to communicate can make or break your career. Here is your chance to increase your effectiveness and find your best voice—even when you're under pressure. Learn how to engage in clear, two-way communication to convey information...ideas...and feelings. Discover how to choose and use the most appropriate words and tone for every business interaction. Acquire the tools to craft each message with the audience in mind. Adopt the right mindset for success. And take specific action steps to enable others to receive your messages positively.

What You Will Cover

  • Understanding the complex interplay between speaker, audience, relationship, and context in the communication process
  • Determining root causes of miscommunications - and ways to neutralize them in the future
  • Identifying and removing roadblocks to effective communication
  • Tactics for beginning afresh after a communication misfire
  • Knowing your personal communication style – and nuancing it successfully for others
  • Explore the power of nonverbal cues as a crucial part of communication
  • Mastering the 3 V’s of nonverbal communication: Visual, Verbal and Vocal
  • Recognizing how differences in culture, gender, age and other factors contribute to communication
  • Avoiding loaded words and “hot-button” language
  • Exploring the Know-Feel-Do Model of communicating: crafting more effective messages by imagining how the recipient will take what you say

Next dates

Oct 30, 2019
Online
USD 279
Nov 21, 2019
Online
USD 279
Dec 18, 2019
Online
USD 279
+4 more options

How it works

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Weatherhead School of Management

Communicating With Impact

Next dates

Nov 6, 2019
Cleveland, Ohio, United States
USD 695
USD 695 per day
Nov 3, 2020
Cleveland, Ohio, United States
USD 695
USD 695 per day

Description

Communicating...it is and has always been one of the most critical skills for managers and professionals. In this practical and engaging presentation, you will learn the new 6-Step IMPACT process to improve communication and achieve greater results, based on Patrick’s book “Communicating with IMPACT“. This dynamic program will help you to develop your communication skills -- listening as well as speaking, verbal as well as non-verbal and written. You will learn to capitalize on your strengths and minimize your weaknesses.

Topics

Communication skills inventory

  • Identify strengths and areas for improvement

Intentional Communication

  • Crafting a strategic intention statement
  • Outcome thinking
  • The power of why

Message Management

  • Non-linear outline technique
  • Various methods to articulate your message
  • Challenges of linear communication
  • Impact of non-verbal communication

Personalize Content

  • Utilizing the 4 Personality Styles to build trust and deeper relationships
  • How to adapt your communication to each style
  • Dealing with difficult styles

Activated Engagement

  • Influencing others through listening techniques
  • 3 reasons employees are dissatisfied with their supervisors
  • 7 ways to engage the receiver
  • Throught/speech ration

Clarified Meaning

  • Selective Perceptive
  • Five listening skills to check for understanding
  • Two ways to summarize to reduce errors
  • Two ways to transform words to actions to get greater results
  • Power of positive reinforcement

Personal Action Plan

Learning Outcomes

As a result of attending this program, participants will:

  • Identify the 6 principals to Communicating with IMPACT
  • Increase your understanding of the 4 communication styles to developing and sustaining powerful relationships
  • Know how to actively listen to overcome communication barriers and connect with others
  • Recognize the impact of non-verbal behavior on your message
  • Learn techniques to check for understanding and increase performance
  • Practice using the IMPACT process to change how you communicate both verbally and nonverbally in the workplace
  • Develop an "Action Plan" to practice and implement newly learned skills on the job to improve communication skills

Who should attend

This seminar is appropriate for anyone interested in improving their effectiveness in the workplace by becoming a more persuasive and effective communicator.

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