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Weatherhead School of Management

Available dates

Nov 6, 2019
Cleveland, Ohio, United States
USD 695
USD 695 per day
Nov 3, 2020
Cleveland, Ohio, United States
USD 695
USD 695 per day


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About the course is and has always been one of the most critical skills for managers and professionals. In this practical and engaging presentation, you will learn the new 6-Step IMPACT process to improve communication and achieve greater results, based on Patrick’s book “Communicating with IMPACT“. This dynamic program will help you to develop your communication skills -- listening as well as speaking, verbal as well as non-verbal and written. You will learn to capitalize on your strengths and minimize your weaknesses.


Communication skills inventory

  • Identify strengths and areas for improvement

Intentional Communication

  • Crafting a strategic intention statement
  • Outcome thinking
  • The power of why

Message Management

  • Non-linear outline technique
  • Various methods to articulate your message
  • Challenges of linear communication
  • Impact of non-verbal communication

Personalize Content

  • Utilizing the 4 Personality Styles to build trust and deeper relationships
  • How to adapt your communication to each style
  • Dealing with difficult styles

Activated Engagement

  • Influencing others through listening techniques
  • 3 reasons employees are dissatisfied with their supervisors
  • 7 ways to engage the receiver
  • Throught/speech ration

Clarified Meaning

  • Selective Perceptive
  • Five listening skills to check for understanding
  • Two ways to summarize to reduce errors
  • Two ways to transform words to actions to get greater results
  • Power of positive reinforcement

Personal Action Plan

Learning Outcomes

As a result of attending this program, participants will:

  • Identify the 6 principals to Communicating with IMPACT
  • Increase your understanding of the 4 communication styles to developing and sustaining powerful relationships
  • Know how to actively listen to overcome communication barriers and connect with others
  • Recognize the impact of non-verbal behavior on your message
  • Learn techniques to check for understanding and increase performance
  • Practice using the IMPACT process to change how you communicate both verbally and nonverbally in the workplace
  • Develop an "Action Plan" to practice and implement newly learned skills on the job to improve communication skills

Who should attend

This seminar is appropriate for anyone interested in improving their effectiveness in the workplace by becoming a more persuasive and effective communicator.

Trust the experts

Patrick Donadio

From the boardroom to the classroom, Patrick Donadio has guided two generations of leaders and their organizations with powerful keynotes, engaging presentations and one-on-one business communication coaching. A nationally recognized communication expert and author of Communicating with IMPACT”,...


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