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The University of Adelaide

Leading the Customer Experience

Nov 21—22, 2019
2 days
Adelaide, Australia
AUD 1750 ≈USD 1186
AUD 875 per day

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Description

Leading the Customer Experience will help you rethink your organisation’s customer journey to build positive and unique experiences.

Focusing on your leadership style and how this impacts your customer journey, this course creates value for your customer and captures value for your company. At the end of the two days you will learn how to lead the transformation of your company into an agile, customer-centric organisation.

What will you learn?

  • Shape innovation, learning, and change by cultivating your leadership style and behaviour
  • Create a successful CX strategy that creates unique customer experiences
  • Deliver on customer promises whilst creating value for employees and stakeholders
  • Spur continuous innovation through iteration and value creation

Who should attend

Suited to anyone who has completed our Innovating the Customer Experience course or who is responsible managing their organisation’s customer experience.

Experts

Andrew is a global business advisor who has spent the past 15 years working with many of the top CEOs of financial services companies and their client advisory teams. In his work with companies such as UBS, Standard Chartered, J P Morgan, HSBC, ANZ, Morgan Stanley, ICICI, Macquarie and Escala, An...