Internal Quality Auditing (ISO 9001:2015)
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Auditing has the potential to focus personnel around what really matters and drive real improvements or it can alienate everybody in the organization. The trick is training internal auditors so they are able to produce high impact results. This fast-paced and engaging course covers internal auditing from A to Z. It starts with an exhaustive review of ISO 9001:2015 and then addresses the fundamentals of auditing. Topics include audit criteria, objective evidence, interviewing skills, developing checklist questions, analyzing case situations, writing nonconformities, reporting results, and evaluating corrective actions. The course is exercise based, providing lots of opportunities to practice the concepts we discuss. It’s very effective for new and experienced auditors alike.
What You Will Learn
- Audit system review
- How to start an internal audit system
- How to use an internal audit system
How You Will Benefit
- Recognize problems with your auditing systems and create solutions.
- Build opportunities for improving your practices.
- Boost your business’s bottom line.
THE PRACTICAL MEANING OF ISO 9001:2015 REQUIREMENTS
- Connection of ISO 9001:2015 to key business concepts
- How to increase employee understanding during the audit
- Types of evidence specifically related to requirements
- Common misinterpretations and how to avoid them
AUDIT REQUIREMENTS AND OBJECTIVE EVIDENCE
- Requirements that can be used during the audit
- Objective versus subjective evidence
- Recognizing audit trails that lead to objective evidence
- Writing audit results that include clear requirements and evidence
- The characteristics of an audit schedule
- Developing an audit plan
- Dividing an audit into logical phases
- Logistical considerations
- Open meeting, closing meeting, and team meeting
- The benefits of an audit checklist
- Raw materials needs for an effective checklist
- Creating a checklist with company documents
- Recording evidence on a checklist
- Different styles of checklists, along with their strengths and weaknesses
DOCUMENTING AUDIT RESULTS
- Identifying positives
- Writing nonconformities
- The role of "observations" in an audit
- Writing an audit report
- Audit recordkeeping
- What constitutes effectiveness?
- How to verify a corrective action
- Timing considerations
- True problem causes versus restatement of symptoms
- Effective action on causes
- Sustaining the improvement
Who should attend
This course is designed for internal auditors, as well as those who set up internal auditing systems, such as quality managers. People who are designated as internal auditors, such as production supervisors, operators, and technicians will also benefit.