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Georgia Tech Professional Education

Internal Quality Auditing (ISO 9001:2015)

Oct 7—8
2 days
Atlanta, Georgia, USA
USD 750
USD 375 per day

How it works

Description

Auditing has the potential to focus personnel around what really matters and drive real improvements or it can alienate everybody in the organization. The trick is training internal auditors so they are able to produce high impact results. This fast-paced and engaging course covers internal auditing from A to Z. It starts with an exhaustive review of ISO 9001:2015 and then addresses the fundamentals of auditing. Topics include audit criteria, objective evidence, interviewing skills, developing checklist questions, analyzing case situations, writing nonconformities, reporting results, and evaluating corrective actions. The course is exercise based, providing lots of opportunities to practice the concepts we discuss. It’s very effective for new and experienced auditors alike.

What You Will Learn

  • Audit system review
  • How to start an internal audit system
  • How to use an internal audit system

How You Will Benefit

  • Recognize problems with your auditing systems and create solutions.
  • Build opportunities for improving your practices.
  • Boost your business’s bottom line.

Content

THE PRACTICAL MEANING OF ISO 9001:2015 REQUIREMENTS

  • Connection of ISO 9001:2015 to key business concepts
  • How to increase employee understanding during the audit
  • Types of evidence specifically related to requirements
  • Common misinterpretations and how to avoid them

AUDIT REQUIREMENTS AND OBJECTIVE EVIDENCE

  • Requirements that can be used during the audit
  • Objective versus subjective evidence
  • Recognizing audit trails that lead to objective evidence
  • Writing audit results that include clear requirements and evidence

AUDIT PLANNING

  • The characteristics of an audit schedule
  • Developing an audit plan
  • Dividing an audit into logical phases
  • Logistical considerations
  • Open meeting, closing meeting, and team meeting

CHECKLISTS

  • The benefits of an audit checklist
  • Raw materials needs for an effective checklist
  • Creating a checklist with company documents
  • Recording evidence on a checklist
  • Different styles of checklists, along with their strengths and weaknesses

DOCUMENTING AUDIT RESULTS

  • Identifying positives
  • Writing nonconformities
  • The role of "observations" in an audit
  • Writing an audit report
  • Audit recordkeeping

AUDIT FOLLOW-UP

  • What constitutes effectiveness?
  • How to verify a corrective action
  • Timing considerations
  • True problem causes versus restatement of symptoms
  • Effective action on causes
  • Sustaining the improvement

Who should attend

This course is designed for internal auditors, as well as those who set up internal auditing systems, such as quality managers. People who are designated as internal auditors, such as production supervisors, operators, and technicians will also benefit.

Experts

Dennis Kelly is the quality audit program manager and senior research engineer for the Center for International Standards & Quality (CISQ) at the Georgia Institute of Technology, and serves as its Management Representative. Kelly is an RABQSA-Certified Quality Management Systems Lead Auditor,...
Elliot Price is manager of the Georgia Institute of Technology Enterprise Innovation Institute's Augusta Regional Office and a member of the Process Improvement Group and Sustainability Group. A RABQSA-certified lead auditor, he has helped companies successfully prepare for ISO 9000 registration ...
Ade Shitta-Bey, project manager with Georgia Tech’s Enterprise Innovation Institute, helps manufacturers put Management Systems in place, audit those systems, and train organizations to manage and maintain the new systems. These systems range from product design to post production support and sta...
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